Supply Chain

ELISE CHAPMAN CUSTOMER SERVICE /ACCOUNT REPRESENTATIVE

706-***-**** ********@*****.***

https://www.linkedin.com/in/elise-chapman-693016b

Professional and Personal Summary

• 7+ years manufacturing supply chain roles within road thermoplastics and custom transportation assembly for refridgerated trailers industries

• Previous B2B sales medical staffing; mass trade; beverage and shipping & logistics industries

• Sweet Distinctive Homemade Treats outreach baker

• Enjoys reading, walking, coffee and shopping

Skill set

● Territory sales manager 54 accounts

● Inventory management

Forecast/Plan/Schedule

● Cycle count Raw and Finished goods

● TSM area trainer/ mentor

● Pharmacy detailing

● Trade show exposure

● Expense account and fleet car

management reporting

● ERP Data Analytics via

Oracle/Citrix/Great Plains

Career Achievements

● Top 1% National Sales Awards: Kal Kan Pedigree NASCAR weekend trip winner; Dow Brands Quarterly outstanding display winner; Dial brands outstanding display award winner with Crossmark, Inc. (6 years)

● Created sales tools for Callaway Blue from a featured article in Southern Living magazine, resulting in increased sales by 8%. Responsible for introducing Callaway Blue Springs water liter and gallon products to Publix grocery store managers, gaining distribution in many South East Publix stores. (1 year)

● Process improvement initiative: Reclassed expiring granular road thermo material into block formulation saving Ennis-Flint approximately $200K in landfill disposal and loss of sale. (4+years)

● Successfully managed additional Account Receivable efforts above CSR role in 2023 directly responsible for recouping over $235K in misapplied payments to Signode’s Insulated Transport Products account division. (2.5 years) Professional experience

SIGNODE -Insulated Transport Products - LaGrange, GA Customer Service Representative- 2/2022- 8/2024

• Process customer orders via calls and email. ERP -Great Plains and other data analytic platforms processes prior to production floor release managing issues, revisions and updates that arise and follow up with documentation.

• Meet with production leads daily to communicate current orders and addressing monthly plant metric goals.

• One of two CSR’s processing approximately $16M a year in business for 7 sales representatives covering the US and Canada. ENNIS-FLINT Inc. – Manchester, GA

Supply Chain Inventory Controller -06/2018 – 10/2020 (sold to PPG 11/2020)

(Note: Same plant location -different ownership 2016-2020)

• Managed site Raw material and Finished goods inventory up to a season high of $9M dollars.

• Maintain biweekly cycle counts to a level of 99% above the set regional goals.

• Create and follow Build to Stock and special work order requests utilizing ERP Traverse and Citrix program analytics from creation to completion.

• Cross trained to backup entire business office duties: Supply Chain Logistics Coordinator experienced with Transportation Insight and TMS platforms; familiar with daily international container certifications and documentation. Leadership: Coordinate plant catered lunches and Christmas holiday gifts to employees with allotted budget. SHERWIN-WILLIAMS (Thermo Road paint division) - Manchester, GA Operations Office Tech/Shipping & Receiving-07/2016 -6/2018 (sold to Ennis-Flint above)

• Prepare required certifications and documentation for all outbound destinations.

• Process and coordinate with customer service and various offsite transportation teams.

• Technical Writing experience with writing SOP’s Standard Operating Procedures. eAM (Oracle) Site Administrator

• Forecasted weekly Preventative Maintenance assignments and total production hours required for two onsite technicians supporting and maintaining Sherwin-Williams Continuous Improvement initiative in their Engineering Reliability Excellence program. Inventory Management

• Count, record and reconcile weekly raw good components “cycle counts” via database entries. Safety Coordinator

• Promote, lead and complete monthly corporate safety audits seeking ways to reduce risk and support compliance of maintaining safety and environmental systems and data in a non ISO plant.

• Assist in organizing and tracking of action plans including fire drills providing support to Sherwin-Williams Corporate EHS Director. Leadership: Planner for the Central Safety Committee; “Lunch and Learn” events sending plant team pictures to offsite executives and stakeholders. Volunteer - SSPA Southern States Parents Association (AL/GA/SC) - Class years 2021-2024 Area Chapter President, United States Merchant Marine Academy -USMMA (1 of the 5 US military service academies and most difficult -ask me why)

• Various volunteer outreach and yearly communication with Kings Point parents/families of Plebe Candidates and Midshipman

• 2022 - SSPA chapter recognized by the USMMA National Parent Association NPA as being one of 3 outstanding active parent support chapters in the country.

EDUCATION Tennessee Technological University, (TTU) Cookeville, Tennessee Bachelor of Science in Business Administration - Major: Marketing Leadership: SOA / Student Orientation Assistant -Sophomore Year AMA /American Marketing Association TTU Club President -Senior Year

Contact this candidate