Customer Care Warehouse Associate

JAY'LINDSEYA HALL

***** ******** **** *******, **, 30228 470-***-**** ************@*****.***

Diligent professional with demonstrated expertise in communication, interpersonal relations, and innovative problem-solving. Recognized for my adaptability and ability to contribute effectively to achieving company objectives.

SUMMARY OF QUALIFICATIONS

TeleMed Atlanta, GA June 2023– Present

Receptionist

• Greet patients and visitors, providing a welcoming atmosphere for virtual appointments and inquiries.

• Manage incoming calls and emails, promptly responding to patient inquiries and routing them to the appropriate medical staff or department.

• Schedule virtual appointments efficiently, coordinating with patients and healthcare providers to find suitable time slots and ensuring seamless integration with telemedicine platforms.

• Maintain accurate patient records and documentation, ensuring confidentiality and compliance with healthcare regulations.

• Assist with administrative tasks such as verifying insurance information, collecting payments, and coordinating follow-up appointments, contributing to the smooth operation of virtual healthcare services. Gordon Food Service Lithia Springs, GA September 2021-May 2023 Warehouse Associate

• Proficiently handle the loading and unloading of trucks, ensuring efficient and accurate distribution of goods.

• Expertise in operating electric pallet jacks to safely maneuver and transport materials within the warehouse.

• Maintain a keen attention to detail to ensure the integrity of inventory throughout the handling process.

• Collaborate effectively with team members to streamline warehouse operations and meet productivity goals.

We Care Pediatrics Atlanta, GA January 2020 – September 2021 Customer Care Representative/ Receptionist

• Skillfully manage incoming calls, providing attentive customer care and efficiently triaging inquiries to appropriate departments.

• Demonstrate proficiency in scheduling appointments, ensuring accuracy and adherence to patient preferences and healthcare provider availability.

• Collaborate closely with healthcare professionals and administrative staff to optimize patient scheduling and streamline the appointment booking process, enhancing overall customer satisfaction and service delivery.

JCPenney Forest Park, GA October 2018 – January2020 Warehouse Associate

• Responsible for efficiently packing and unpacking items destined for storage in stockrooms, warehouses, or storage yards.

• Receive and meticulously count stock items, meticulously recording data either manually or using computer systems.

• Verify inventory accuracy by conducting physical counts of stock and comparing them to inventory computations, promptly investigating any discrepancies and making necessary adjustments.

• Perform shipping and receiving duties, ensuring the accurate and timely processing of incoming and outgoing shipments.

EDUCATION

Benjamin Banneker High School Atlanta, GA 2017

SKILLS

Microsoft Excel PowerPoint EHR CMR platforms office administration Data entry

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