Customer Service Representative
Resume:
Timothy Mobley
Katy, TX *****
************@*****.***
Professional Summary
Results-focused technical professional with strength in vast areas of industry. Proactive leader with strengths in communication and collaboration. Proficient in leveraging technical and mechanical knowledge to promote success.
Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Work Experience
Customer Service Representative
Connexus Resource Group-Houston, TX
December 2024 to Present
Answering phones, emails, and live chat from customers Professionally responding to customer inquiries
Identifying, escalating priority issues, and reporting to high-level management. Following up on complicated customer interactions where required. Recording details of customer interactions (proficiently and accurately) Develop rapport with customers, with an upbeat and positive attitude Offer solutions- not excuses
Tech Support Representative
Asurion-Houston-TX
May 2023 to Present
Top performer every month
#1 performer 3 months in a row
Excellent customer service
Customers call in to get tech support with their devices I would fix issues and up sale them home protection plan. Take incoming calls
Installer
KHI Medical Construction-Houston, TX
August 2022 to Present
Install Stryker equipment and structures. Integration of Stryker equipment Field Service Engineer
Teksync Technologies-Houston, TX
February 2022 to August 2023
Fiber trained
Terminating cat5 cat6 coax rj45 66 block
Customer service
Trouble shooting
Dispatch experience
Field experience
Familiar with tools
Mechanical and technology inclined
Fast learner
Self starter
Demonstrated self-reliance by meeting and exceeding workflow needs. Exceeded customer satisfaction by finding creative solutions to problems. Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery. Kept team on track by assigning and supervising activities and giving constructive feedback. Handled delegated tasks.Provided IT and software trouble-shooting support to organization. Delivered product to customer locations on time.
Improved profit margins by streamlining operations and workflow. Prioritized and organized tasks to efficiently accomplish service goals. Maintained updated knowledge through continuing education and advanced training. Leveraged skills to input and compile data gathered from various sources. Juggled multiple projects and tasks to ensure high quality and timely delivery. Recognized by management for providing exceptional customer service. Exceeded customer satisfaction by finding creative solutions to problems. Defined strategies and created plan to achieve ambitious operational objectives. Technician
C4 technical services-Houston, TX
January 2020 to February 2022
Provided IT and software trouble-shooting support to organization. Delivered Service to customer locations on time.
Improved profit margins by streamlining operations and workflow. Prioritized and organized tasks to efficiently accomplish service goals. Maintained updated knowledge through continuing education and advanced training. Leveraged skills to input and compile data gathered from various sources. Juggled multiple projects and tasks to ensure high quality and timely delivery. Recognized by management for providing exceptional customer service. Exceeded customer satisfaction by finding creative solutions to problems. Defined strategies and created plan to achieve ambitious operational objectives. Prem Tech
Att Cypress-Cypress-TX
July 2015 to November 2019
Install and repair all att services
Fiber trained
Terminating cat5 cat6 coax rj45 66 block
Customer service
Trouble shooting
Dispatch experience
Field experience
Familiar with tools
Mechanical and technology inclined
Fast learner
Self starter
Demonstrated self-reliance by meeting and exceeding workflow needs. Exceeded customer satisfaction by finding creative solutions to problems. Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery. Kept team on track by assigning and supervising activities and giving constructive feedback. Handled delegated tasks.
Mechanical Assembler
Aerotek-Houston, TX
March 2013 to July 2014
Perform process install, technician duties
Bolt down cooler
Set vessels onto skid
Assemble entire compression skid units
Read blueprints pro anciently
Use torch to cut pipe and plate
Use overhead crane
Tack welding when necessary
Defined strategies and created plan to achieve ambitious operational objectives. Demonstrated leadership by making improvements to work processes and helping to train others. Demonstrated self-reliance by meeting and exceeding workflow needs. Handled delegated tasks.
Juggled multiple projects and tasks to ensure high quality and timely delivery. Shop Lead
Valvtech-Houston, TX
September 2003 to August 2013
Led a team of 12-15 shop employees
Connect regulators to test stands, and turn screw adjustments until gauges indicate that inlet and outlet pressures meet specifications
Examine valves or mechanical control device parts for defects, dents, or loose attachments, and mark malfunctioning areas of defective units
Attach air hoses to meter inlets; then plug outlets and observe gauges for pressure losses in order to test internal seams for leaks
Attach pressurized meters to textures which submerge them in water, and observe meters for leaks Measure tolerances of assembled and salvageable parts for conformance to standards or specifications using gauges, micrometers, and calipers
Clean internal compartments and moving parts, using rags and cleaning compounds tap inspection ports, and perform other repairs in order to salvage usable materials, using hand tools and machine tools Assemble ball valves, Erv valves; check valves, gate valves, double ball valves Test ball valves, Erv valves, check valves, gate valves, double ball valves Verify all work orders on components, also verify QA on all material to make sure they match with sales order
Fill out testing document and make sure that it is verified and correct according to procedure. Mount and test pneumatic/electrical actuators such as AUMA, ROTORK, Shafer, and FLOWTEK Read design prints from engineers
Able to use caliper and other measuring tools
Able to operate over head crane and also jib crane Able to use power tools, torque wrenches, electric saw etc Able to manage all shop duties including work, training, and safety Nuclear certified assembler and tester
Assistant Manager
Brookshire carpet co.-Katy, TX
November 2001 to July 2003
Oversee activities directly related to making products or providing services Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
Manage staff, preparing work schedules and assigning specific duties Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members,, and staff members Interview, hire and train new employees, or oversee those personnel processes
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
Locate, select, and procure merchandise for resale, representing management in purchase negotiations Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
Perform sales oor work, such as greeting or assisting customers, stocking shelves, or taking inventory Manage the movement of goods into and out of production facilities Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
Recommend locations for new facilities or oversee the remodeling or renovating of current facilities Direct non-merchandising departments of businesses, such as advertising or purchasing Plan store layouts or design displays
Shipping and Receiving
08/1997 to 05/2001
First team all district in football, State champion, involved in achievement programs Education
High School Diploma
Katy High School - Katy, TX
May 2001 to May 2001
Blinn College Bryan - Bryan, TX
Skills
• Typing
• Mechanical Knowledge
• Technical support
• 5S
• Software Troubleshooting
• iOS
• Quality assurance
• Heavy lifting
• Presentation skills
• Computer skills
• Crane
• Customer service
• Assembly
• Ethernet
• Field service
• People Skills Basic Math Maintenance & Repair Working Collaboratively Conflict Resolution Organizational Skills Customer Service Computer Skills Problem Resolution Relationship Building Reliable and Trustworthy PPE Use Work Ethic Active Listening Friendly, Positive Attitude Training & Development Critical Thinking
• Computer Networking
• Sales
• Organizational skills
• Mechanical knowledge
• Software troubleshooting
• Supervising experience
• Negotiation
• Management
• Computer networking
• Upselling
• Blueprint Reading
• Calipers
• Microsoft Office
• Telecommunication
• Conflict management
• Leadership
• Insurance sales
• Quality Assurance
• Manufacturing
• Marketing
• Analysis skills
• IT
• Supervising Experience
Certifications and Licenses
OSHA 10
Driver's License
Contact this candidate