Customer Service High School

Experience

Old Dominion Freight Line Garland, TX

Customer Service 09/2013 - Present

Responded professionally and empathetically to customer inquiries and issues Identified and resolved customer concerns to ensure satisfaction and exceed expectations Assisted customers with order processing, shipment tracking, and returns Maintained high customer satisfaction by building rapport and establishing strong relationships Followed communication procedures, guidelines, and policies to maintain a positive brand image Provided exceptional customer service to enhance overall customer experience Estes Express Lines Dallas, TX

Customer Service OSD 05/2023 - 03/2025

Manage large incoming calls

Identify and assess customer needs to achieve satisfaction Follow communication procedures, guidelines and policies while maintaining a positive brand image for the company Skills

Time management, Communication skills, Leadership, Documentation review, Bilingual, Customer service, Customer service Education

Cheraw High School Cheraw, SC

English 05/1983

High School Diploma

Certificates

30 years Forklift experience

Joquetta Dogans

817-***-**** **********@*****.*** 2305 Dunloe Ave Dallas TX 75228

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