Customer Service It Support

FAHAD MAHMOOD

E-mail: *****.**********@*****.***

Phone 236-***-****

Surrey, BC

SUMMARY

Highly motivated, quick learner, strong team player, and a graduate of BCIT’s Telecommunication program. Looking forward to a challenging role as a telecom technician, utilizing my education, technical skill in installing, configuring, and troubleshooting telecom systems.

SKILLS

I have experience in installing network racks and cabinets in server rooms

Skilled in fiber splicing, and proven ability to repair

Maintain a track record of delivering exceptional customer service.

Inspect and test operation of telecommunications equipment

Exceptional ability to complete and maintain detailed test and service reports

Inspect, test and repair cable signals and associated equipment

Install and configure cable modems and associated software to establish fast Internet connectivity for residential and commercial customers

MS Office, Adobe PC, Widows Firewall, fusion splicing, structure cabling, WLAN configuration

Languages: English, Urdu/Hindi, Punjabi

EDUCATION

Diploma in Telecommunications Systems Technician from BCIT September 2021 – May 2023 Burnaby, BC

Master of Business Administration from Hamdard University March 2015- March 2018 Karachi, Pakistan

BS in Telecommunication Engineering from Sir Syed University of Engineering &Technology March 2010 – March 2014, Karachi, Pakistan

Professional Diploma in Leadership and Management (Online Course) October 2020 Dublin, Ireland

CERTIFICATIONS AND ACCOMPLISHMENT

CCNAv7: Enterprise Networking, Security, and Automation December 2022

An Intelligent RFID based Robotic Inventory acquirement System (Final Year Project) March 2014

WORK EXPERIENCE

Warehouse Associate

Amazon

Feb 2020 - May2021 Canada, BC

It Support / Administration Assistant

Aga Khan University and Hospital

May 2016 – May 2019 Karachi, Pakistan

CERTIFICATIONS

Valid BC Emergency First Aid & CPR/AED Level C License Canada, BC

Customer Service and Cashier Basic Training Certificate Canada, BC

Valid BC Class 5 driver’s License with clean driving abstract Canada, BC

Contact this candidate