EAP Specialist
Resume:
Takita Cox
Tampa, FL *****
***********@*****.***
Professional Summary
Dedicated professional seeking a role at to leverage my skills in customer support and communication to enhance customer satisfaction.
Authorized to work in the US for any employer
Work Experience
EAP Specialist
Area Five Agency on Aging & Community Services-Logansport, IN August 2024 to Present
• Processed Energy Assistance Program (EAP) applications, including data entry and ensuring accurate documentation.
• Provided Energy Education services to clients, offering guidance on energy conservation and utility management.
• Communicated effectively with clients and utility vendors to negotiate payment arrangements and resolve issues.
• Maintained strong organizational skills and performed secretarial duties as needed, including income calculations and occasional travel for client support. Amazon Fulfillment Associate
Amazon DSP-Seffner, FL
November 2021 to June 2024
· Prepared and packed customer orders, ensuring secure shipment (Customer Service Excellence).
· Consistently met delivery deadlines, enhancing customer satisfaction through timely service (Effective Communication).
Data Capture Specialist
Professional Management Enterprises, Inc.-Indianapolis, IN January 2024 to April 2024
· Conducted quality assurance checks on data, ensuring accuracy and completeness
(Quality Assurance, Strong Analytical Skills).
· Safeguarded sensitive information, including PHI and PII (Effective Communication).
· Responded to citizen complaints regarding code violations with professionalism
(Customer Service Excellence, Effective Communication).
· Conducted thorough inspections, documented findings accurately, and communicated effectively with citizens to resolve issues (Documentation Review, Strong Analytical Skills).
Code Enforcement Assistant
City of Dade City-Dade City-FL
January 2023 to August 2023
Responded promptly to citizen complaints of code violations, demonstrating strong communication and problem-solving skills.
● Conducted thorough inspections, accurately documenting findings, and prepared comprehensive summary reports for investigations.
● Prepared notices of violation and communicated findings to alleged violators, guiding them through the resolution process.
Office Manager
Bills Renovations, LLC-Apollo Beach-FL
June 2006 to August 2023
· Supervised office operations and staff, ensuring adherence to deadlines and company standards (Data Entry and Analysis, Strong Analytical Skills).
· Managed customer communications, resolving inquiries and directing issues to appropriate departments (Customer Service Excellence, Effective Communication). LIHEAP Intake Clerk
COASTAL PLAIN AREA EOA, INC.-Valdosta, GA
November 2018 to December 2019
Interview clients, collect required, documents and accurately complete intake paperwork perform assessment and intake services according to program guidelines coordinate with local service agencies and utility companies maintain current information on services available, including basic eligibility requirements for all programs.
Education
Erwin Technical Center-Tampa, FL
January 2003 to December 2023
Associate in General Studies
Ivy Tech Community College-Kokomo, IN
August 2018 to May 2020
Contact this candidate