Customer Service Experience

N A D E M E R I T T E @ G M A I L . C O M ( * * * ) 9 7 4 - 6 5 7 7

NECOYA DEMERITTE

P R O F I L E

Customer service professional with over 14 years of experience in banking, client relations, and support services. Skilled in problem solving, customer engagement, and team collaboration. Proficient at managing customer inquiries, handling financial transactions, and ensuring excellent customer service. Seeking an in person or remote customer service permanent position.

Delivered high-quality customer service by assisting clients with banking transactions, account inquiries, and problem resolution.

Maintained strict adherence to security procedures, cash handling policies, and regulatory requirements.

Collaborated with team members to improve branch

efficiency and enhance the customer experience.

Recognized as 'Best of the Best Employee of the Year' in 2019 & 2020 for outstanding service and performance. Customer Service

Representative

Scotiabank, Bahamas

December 2016 -

September 2021

P R O F E S S I O N A L E X P E R I E N C E

Conducts audits, evaluates product placements, and assesses customer service experiences for various brands. Provides detailed reports on store compliance, product availability, and overall customer experience.

Offers feedback and recommendations to enhance brand performance and service delivery.

Mystery/Secret

Shopper

Bare International

October 2022 - Present

Provides real-time support to customers regarding

requested deliveries & ensuring timely resolution of concerns.

Maintains excellent communication with customers to ensure order accuracy and satisfaction.

Customer Service &

Support

DoorDash

October 2024 - Present

E D U C A T I O N

Mental Health and Social work

Oakland Community College, Southfield, MI

S K I L L S E T

CRM Systems (Salesforce, Zendesk, Freshdesk)

Microsoft Office Suite (Excel, Word, Outlook)

Google Workspace (Docs, Sheets, Gmail)

Remote Communication Tools (Zoom, Slack, Teams)

Ticketing & Live Chat Support

N A D E M E R I T T E @ G M A I L . C O M ( 4 7 0 ) 9 7 4 - 6 5 7 7 NECOYA DEMERITTE

C E R T I F I C A T I O N S & A C H I E V E M E N T S

"Best of the Best Employee of the Year" at Scotiabank (2019 & 2020) Customer Service Excellence Training

Data Entry & Administration Certification

Contact this candidate