It Support Help Desk

CALEB LEOPARD

Kingsport, TN *****

843-***-**** ****************@*****.***

LinkedIn

IT SUPPORT DATA & INVENTORY ANALYSIS HELP DESK OPERATIONS

United States Air Force Veteran with 6+ years of experience in IT asset and inventory management, helpdesk operations, and data analysis in support of mission-critical systems. Proven ability to track, manage, and maintain large-scale equipment and technology inventories using platforms like DPAS, ILS-S, and EITSM. Demonstrated success in cross-functional collaboration, compliance with regulatory standards (AFMAN 33-153), and support of operational readiness through proactive IT support.

Currently working as a Parts Manager with a strong background in systems-driven inventory management and customer service. Seeking to transition into an IT Helpdesk or Systems Support role where my analytical mindset, adaptability, and technical proficiency can bring value to a growing organization.

CORE COMPETENCIES

IT Asset Management

Helpdesk Support (Tier I)

Hardware/Software Troubleshooting

Data Analysis & Reporting

Microsoft Office 365 / Excel

EITSM / DPAS / ILS-S

Inventory Control & Compliance

Customer & End-User Support

Technical Documentation

Procurement & Budget Tracking

PROFESSIONAL EXPERIENCE

Toyota of Kingsport Collision Center – Kingsport, TN

Parts Manager

Dec 2024 – Present

Manage and track parts inventory using dealership management software (CCCOne, Dealertrack DMS).

Interface with insurance adjusters and customers to ensure timely and accurate repairs.

Analyze and resolve parts-related discrepancies, improving order accuracy by 20%.

Collaborate with technicians and estimators to streamline procurement processes.

Mercedes Automotive – Kingsport, TN

Parts Associate

Jul 2024 – Dec 2024

Supported daily operations of the parts department, organizing inventory and handling service technician requests.

Used digital inventory systems to track and locate critical parts efficiently.

AutoZone – Kingsport, TN

Manager

Jul 2023 – Jul 2024

Supervised store operations, managed inventory, and provided customer assistance.

Trained staff on point-of-sale systems and inventory lookup tools.

United States Air Force

IT & Asset Support Specialist (Vehicle Maintenance Squadron)

Nov 2016 – Jul 2023 CA, Germany, SC

Managed IT and logistics inventory worth $1.5M+ using DPAS, EITSM, and ILS-S.

Provided Tier 1 IT support and tracked equipment lifecycles using the Enterprise IT Service Management System (EITSM).

Ensured compliance with AFMAN 33-153 by conducting regular audits and maintaining hand receipts.

Performed joint loss-gain inventories during personnel transitions to ensure proper equipment turnover.

Delivered user training for inventory tracking systems and basic IT troubleshooting.

Generated analytical reports to support leadership decision-making on readiness and resource allocation.

EDUCATION & CERTIFICATIONS

Three Rivers Community College

General Studies

United States Air Force Technical Training

Mission Generation Vehicular Equipment Maintenance Journeyman

IT Equipment Custodian Training (EITSM / DPAS / ILS-S)

Green Belt Process Improvement

Vehicle Air Conditioning Systems

Law of War (LoW)

TECHNICAL TOOLS

Software: Microsoft Office 365 (Excel, Word, Outlook), Adobe Acrobat, CCCOne, Dealertrack DMS

Systems: EITSM, DPAS, ILS-S

Operating Systems: Windows, macOS

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