Customer Service Agent
Resume:
LATANYA POWELL
BRAND ADVOCATE
C O N TACTS
*************@*****.***
KINGSTON, JMAKN06, Jamaica
A B O U T M E
As a consummate professional, I bring a
meticulous and systematic approach to
every project, guaranteeing organization
and peak efficiency. My polished
interpersonal skills make me an
exceptional team player, adept at
flourishing in cooperative settings. With
a fervent passion for personal growth, I
am constantly seeking opportunities to
expand my skill set and expertise. My
reliability is underscored by a proactive
attitude towards embracing additional
responsibilities, showcasing my
adaptability and proficiency in a variety
of professional landscapes.
E D U C ATION
National Academy School of
Practical Nursing Kingston
2024
St. Andrew Technical High
School Kingston
2022
W O R K E X P E R I E N C E
OCT 2020
JUN 2021
HR MANAGER PERSONAL ASSISTANT
Kingston Public Hospital Kingston
Work Experience
FEB 2022
MAY 2022
PHARMACY TECHNICIAN/ASSISTANT CASHIER
Twin Gates Pharmacy
JUL 2022
SEP 2022
STORE CLERK
Joseph's Kingston
Assist the customers in the establishment with the orders and prices while performs daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience
SEP 2022
NOV 2022
CUSTOMER SERVICE AGENT
IBEX Global Jamaica
I was recommending audiobooks to the customers while conversing with them, keeping them entertained and interested in the conversation at hand, and giving them back the credits they requested or the cancelation of the subscription. NOV 2022
DEC 2022
CUSTOMER SERVICE AGENT SALES AGENT
Fusion Bpo Services Kingston
Helping the customers choose the right wine and gift basket and sending their family and peers gift certificates. AUG 2023
MAR 2024
CUSTOMER SERVICE REPRESENTATIVE BRAND
ADVOCATE
Sagility
Dunoon Park Technical High
School Kingston
2021
Jessie Ripoll Primary School
Kingston
2016
S K I L L S
Microsoft Excel
Customer Service
Communications
Sales
Typing
L A N G U A G E S
English
Assisting the providers with the insurance for the members that need urgent care or have an appointment to see the doctor. Provide them their copay and out-of-maximum so that they have an idea of how much cost will be covered or needs to be covered.
Q U A L I F I C ATIONS
CARIBBEAN SECONDARY EXAMINATION
CERTIFICATE PROFICIENCY (2020)
Office Administration (3)
English A (3)
Information Technology (2)
Electrical Technology (3)
City and Guilds
English A- Merit
Pending:
NCTVET - Electrical Technology
-National Academy Practical Nursing Diploma
-BLS Certificate
-First Aid Certificate
-Health Care Assistant Certificate
R E F E R E N C E S
LATOYA DUVAL
Teacher
Phone Number 876-***-****
Email **********@*****.***
RUEL RICHARDS
Teacher
Phone Number 876-***-****
Email ************@*****.***
Contact this candidate