Customer Service Delivery Driver

WENTOIN ZONGO

*********@*****.*** 347-***-**** The Bronx, NY 10460

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Delivery Driver DoorDash - The Bronx, NY 03/2022 - Current Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Adhered to all applicable traffic laws while driving delivery vehicle. Communicated regularly with dispatch regarding any delays or issues encountered on routes. Provided excellent customer service by answering inquiries about products or services being delivered. Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations. Drove safely in all weather conditions including rain, snow, sleet, ice. Manager's Assistant Assurance Wireless - Manhattan, NY 04/2021 - 05/2022 Developed and implemented efficient filing systems for all incoming documents. Created a comprehensive database of contacts to ensure quick access to client information. Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities. Assisted in developing presentations using PowerPoint or similar software programs. Coordinated special projects such as company events, workshops or team-building exercises. Maintained confidential records such as personnel files, contracts and customer accounts. Raised funds by organizing multiple events and diligently managed details to meet deadlines. Drove customer feedback to deliver information to management for corrective action. Line Cook Oscar Wilde restaurant - Manhattan, NY 11/2013 - 03/2020 Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Operated various kitchen appliance such as a blender, oven, grill, or stand mixer. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Organized the storage area to ensure that all necessary items were readily accessible. Performed basic knife skills such as dicing onions or slicing meats. Followed health and safety standards to ensure safe working environment for employees and customers alike. Monitored product freshness and rotation dates to maintain quality assurance standards. Worked closely with management team in order to meet budget goals while maintaining high quality standards. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.

Summary

Experience

Education

Jewish Community House/Tiger Foundation Brooklyn, NY 05/2023 Certificate : Accounting/Quickbooks

Hostos Community College of The City University of New York The Bronx, NY 06/2019 Certificate : Business Administration And Management University of Ouagadougou Burkina Faso 04/2009 Associate of Applied Science: Quantitative Management Techniques University of Ouagadougou Burkina Faso 06/2005 Associate of Science: Accounting

GAAP Accounting

Accounting Terminology

Business accounting

Accounting concepts

Tax accounting

Accounting Systems

Accounting techniques

Intuit QuickBooks

Analytical

Networking

Training & Development

Team building

Human Resources Management

Staff Training and Development

Sales and Marketing

Operations Management

Marketing initiatives

Staff Supervision

Agile development methodologies

Managing multiple priorities

Sales management

Project Management

Time Management

Financial Reporting

Training manuals and processes

Process Streamlining

Team Collaboration

Conflict Resolution

Schedule Management

Eye for detail

Marketing strategy

Executive Support

Contracts

Accounting Software

Identifying risks

Strategic positioning

Conflict Mediation

Fluent in French

,English and Africa languages

Soccer is my favorite sport.

Skills

Sport

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