WENTOIN ZONGO
*********@*****.*** 347-***-**** The Bronx, NY 10460
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Delivery Driver DoorDash - The Bronx, NY 03/2022 - Current Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Adhered to all applicable traffic laws while driving delivery vehicle. Communicated regularly with dispatch regarding any delays or issues encountered on routes. Provided excellent customer service by answering inquiries about products or services being delivered. Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations. Drove safely in all weather conditions including rain, snow, sleet, ice. Manager's Assistant Assurance Wireless - Manhattan, NY 04/2021 - 05/2022 Developed and implemented efficient filing systems for all incoming documents. Created a comprehensive database of contacts to ensure quick access to client information. Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities. Assisted in developing presentations using PowerPoint or similar software programs. Coordinated special projects such as company events, workshops or team-building exercises. Maintained confidential records such as personnel files, contracts and customer accounts. Raised funds by organizing multiple events and diligently managed details to meet deadlines. Drove customer feedback to deliver information to management for corrective action. Line Cook Oscar Wilde restaurant - Manhattan, NY 11/2013 - 03/2020 Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Operated various kitchen appliance such as a blender, oven, grill, or stand mixer. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Organized the storage area to ensure that all necessary items were readily accessible. Performed basic knife skills such as dicing onions or slicing meats. Followed health and safety standards to ensure safe working environment for employees and customers alike. Monitored product freshness and rotation dates to maintain quality assurance standards. Worked closely with management team in order to meet budget goals while maintaining high quality standards. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Summary
Experience
Education
Jewish Community House/Tiger Foundation Brooklyn, NY 05/2023 Certificate : Accounting/Quickbooks
Hostos Community College of The City University of New York The Bronx, NY 06/2019 Certificate : Business Administration And Management University of Ouagadougou Burkina Faso 04/2009 Associate of Applied Science: Quantitative Management Techniques University of Ouagadougou Burkina Faso 06/2005 Associate of Science: Accounting
GAAP Accounting
Accounting Terminology
Business accounting
Accounting concepts
Tax accounting
Accounting Systems
Accounting techniques
Intuit QuickBooks
Analytical
Networking
Training & Development
Team building
Human Resources Management
Staff Training and Development
Sales and Marketing
Operations Management
Marketing initiatives
Staff Supervision
Agile development methodologies
Managing multiple priorities
Sales management
Project Management
Time Management
Financial Reporting
Training manuals and processes
Process Streamlining
Team Collaboration
Conflict Resolution
Schedule Management
Eye for detail
Marketing strategy
Executive Support
Contracts
Accounting Software
Identifying risks
Strategic positioning
Conflict Mediation
Fluent in French
,English and Africa languages
Soccer is my favorite sport.
Skills
Sport