Illini Bluffs High School
Resume:
Joshua Richardson
**** ***** ******** ******, ***********, IL 61607 US
******************@*****.***
I have been with Dick's Sporting Goods for 11 years now and I have taken it upon myself to learn and progress as an individual, putting myself in the position to obtain whatever knowledge I could to ensure I could handle any situation thrown at me. I learn fast and I am process driven. I also bring an energy to the workplace that people gravitate to.
Creative problem solving
Customer service
Interior and exterior displays
Problem resolution
Quick learner
Sales
Conflict and dispute resolution
Time management skills
Organization
Product knowledge
Customer satisfaction
Positive learning process
Relationship development
High School - 2013
Illini Bluffs High School - Glasford, IL
FedEx Home Delivery Driver - September, 2022 to Present FedEx Ground - Morton, IL
Achieved results in a fast and friendly manor
Contributed to seasonal high-demand periods.
Received in-depth training on safety protocols.
Contributed to higher customer satisfaction.
Provided on-the-spot solutions.
Built relationships with customers
Communicated effectively with customers.
Prioritized deliveries based on customer urgency.
Decreased sorting time.
Developed strong relationships with delivery recipients. Recommended changes in loading dock operations.
Expedited deliveries during peak periods.
Resolved issues for clients.
Increased overall route productivity.
Professional Summary
Skills
Education
Work History
Price and Signage Lead - July, 2020 to September, 2022 DICK'S Sporting Goods - Peoria, IL
Ran the process of price changes (Mark downs and Mark ups) Responsible for visual presentations with graphics and value signing Improved the overall appearance of the store by paying close attention to product and display placement.
Taught employees how to coordinate clothing racks and related displays in order to increase the effectiveness of promotions.
Also a key holder, so has been exposed to higher level tasks and processes Created eye-catching and unique visual displays to pique customer interest and increase sales. Had an excellent attendance record and was always on time for work. Team Lead - January, 2020 to June, 2020
DICK'S Sporting Goods - Pensacola, FL
Key Holder
I'm working on resolving reservation and inventory issues. Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
Held meetings with employees to assess performance and devise improvement strategies. Was in charge of a team of customer service representatives who assisted customers. Assigned daily employee tasks and kept track of their progress. Lodge Lead - January, 2019 to December, 2019
DICK'S Sporting Goods - Peoria, IL
Greeted guests and assisted them by gathering information about their reservations or requests. Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. Had an excellent attendance record and was always on time for work. Answered calls to help customers with their questions and concerns. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Footwear Lead - January, 2018 to December, 2018
DICK'S Sporting Goods - Peoria, IL
Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
Greeted every customer who walked through the door with a smile and offered assistance with footwear and clothing.
Worked night and weekend shifts, securing orders during the holiday season. Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Kept areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
Provided training and coaching techniques to assist team members in increasing overall sales. Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
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