Customer Service Support

EKE AUGUSTINE CHIMEZIE

Plot * FC Coker Estate Shasha Akowonjo Lagos Nigeria. Phone: 081********

Email: **************@*****.***

CAREER OBJECTIVE

Motivated and customer-focused professional with a passion for providing exceptional customer service. Proven ability to handle high-pressure situations with a calm demeanor and resolve customer issues effectively. Excellent communication skills and a strong desire to exceed customer expectations

CORE SKILLS

Excellent Verbal & Written Communication

Conflict Resolution

CRM Systems (e.g., Salesforce, Zendesk)

Call Handling & Email Correspondence

Empathy & Patience

Time Management

Team Collaboration

Complaint Resolution

Multitasking & Prioritization

EDUCATIONAL BACKGROUND

Michael Okpara University of Agriculture, Umudike, Abia State

B.Sc. Forestry and Environmental Management (2012-2017)

Owerri Grammar School, Imerienwe

Senior School Certificate Examination (WAEC) (2006-2012)

St. Joseph Nursery and Primary School, Ulakwo

First School Leaving Certificate (FSLC) (2001-2006)

WORK EXPERIENCE

KEV COMMERCE INTERNATIONAL

(2021 Till date)

Customer Support

●Answer incoming customer calls

●Conducting market analysis

●Keeping records of customer interactions, transactions, comments, and complaints

●Keeping customers data accurate at all times

●Providing information about products, services, or policies.

●Management and resolution of customer complaints

●Recognize, document and alert the management team of trends in customer calls

●Identify and escalate issues to supervisors

●Provide products and services to customers

●Follow up customer calls where necessary

●Research, identify and resolve customer’s complaints using applicable software

●Upsell products and services

●Managing a team of junior customer service representatives

●Route calls to appropriate resources

●Document all call information according to standard operating procedures

●Provided efficient support, resolving issues and complaints in a professional and timely manner.

Emerald Table Water

Machine Operator (2020-2021)

oOperated and maintained water bottling machinery efficiently.

oEnsured compliance with safety and hygiene regulations.

PROFESSIONAL CERTIFICATIONS

TSR Consult – Career Development, Skills Acquisition, General Entrepreneurial & ICT Training

CONFERENCES & SEMINARS ATTENDED

Ethnic Conflict Management in Africa – May 24, 2014

Forestry as a Key Profession in Maintaining a Green Economy in Nigeria – January 22, 2016

KEY SKILLS & COMPETENCIES

Soft Skills:

Customer Relationship Management

Problem-Solving & Critical Thinking

Team Leadership

Communication & Negotiation

Resourcefulness & Adaptability

PERSONAL QUALITIES

Strong team player with a collaborative mindset.

Adaptable and resourceful in overcoming challenges.

Passionate about technology and innovation.

Dedicated to continuous learning and professional growth.

INTERESTS & HOBBIES

Voluntary work & charity

Swimming

Surfing the internet

Traveling

Football

Painting & drawing

REFEREES

Available upon request.

Contact this candidate