Customer Service Vice President

Morgan Petersen

240-***-**** ****************@*****.***

EDUCATION

College of Charleston, South Carolina May 2024

Bachelor of Arts: Communications

WORK / INTERNSHIP EXPERIENCE

Professional Recruiter, Arlington, Virginia Insight Global September 2024 - Present

Managed full-cycle recruitment by sourcing, screening, and placing candidates for diverse clients across multiple industries, ensuring a strong match between client needs and candidate skills.

Built and maintained relationships with both clients and candidates to foster trust and ensure long-term partnerships, contributing to a high retention rate of clients and placements.

Leveraged multiple sourcing techniques including LinkedIn, job boards, and networking to identify top talent, resulting in a robust pipeline of qualified candidates for urgent client demands.

Collaborated with hiring managers to understand client requirements, customize recruitment strategies, and provide industry-specific market insights, improving the overall hiring process and satisfaction.

Intrigue Design and Events, Charleston, S.C., Fall Intern Fall 2023

Assisted in planning and coordinating weddings, ensuring flawless execution of every event

Collaborated with a dynamic team to manage event logistics, including venue selection, and catering

Developed and maintained comprehensive event timelines, ensuring on-time delivery of all key milestones.

Not Your Average Joes, Bethesda, MD, Summer Waitress Summer 2023

Worked as part of a team to keep the dining room clean and organized during busy hours

Worked a flexible schedule including evenings, weekends, and holidays

Trained new servers on customer service, cash handling, and menu knowledge

Tail Chasers, Ocean City, MD, Summer Head Hostess Summer 2022

Catered to over 100 customers daily by seating guests, inputting orders, and answering phone calls to maintain restaurant flow which contributed to about $10,000 in daily sales

Processed and cataloged cash and credit transactions, as well as tips, to verify accurate cash management

was maintained every shift

Cross-trained in four areas to provide support when short-staffed or during rush periods and ensure

customers received high-quality service

LEADERSHIP EXPERIENCE

Vice President, Hayden’s Journey of Inspiration Fall 2016- Spring 2020

Foundation aimed at raising money for housing for young Leukemia patients and their families receiving treatment and care

In charge of running weekly meetings to organize fundraising events and donations

Tasked with managing membership and member expectations with regards to events

EXTRACURRICULAR EXPERIENCE

Alpha Delta Pi Sorority, College of Charleston Fall 2020- 2023

Attended several fundraising events with efforts of raising money for the Ronald McDonald House

Participated in canned foods and clothing donations for the Ronald McDonald house

Track Team, Walter Johnson High School Fall 2016-Spring 2020

Member of State Championship winning track team for all four years as a member.

Debate Club, Walter Johnson High School Fall 2016- Spring 2018

Developed strategies and arguments in preparation for debates

Questioned and cross-examined opposing teams throughout the course of debates

Worked with team to research and present key evidence to present the team’s point of view and opinion of topic

ADITIONAL COURSEWORK & SKILLS

Relevant Coursework-

Introduction to Public Speaking

Capstone in Audio Investigations

Communications in Media in The Digital Age

Introduction to Business

Introduction to Communication Messages

Principles and Practices of Hospitality and Tourism Management

Skills-

Public Speaking

Organization

Microsoft Suite Applications

Excel

Teamwork and Coordination

Time Management

CRM

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