Customer Service Problem Solving, ISS, Excel & Google spreadsheet

Kyae Hsin Thun

Manteca, CA ***** 909-***-**** *********@*****.***

Professional Profile

Dedicated and detail-oriented fulfillment professional with strong experience in issue resolution, inventory support, returns processing, and team collaboration. Known for proactive problem solving, adherence to safety and SOPs, and effective communication across cross-functional teams. Eager to apply data analysis, problem-solving, and operational knowledge to improve inventory accuracy and drive data-informed decisions in a high-volume environment.

Skills

Inventory Problem Solving & Root Cause Analysis

Returns Processing & Quality Audits

Cross-Functional Team Collaboration

RF Scanner & Warehouse Systems

Safety Compliance & SOP Adherence

Strong Verbal & Written Communication

Time Management & Multitasking

Pallet Jack Operation

Microsoft Excel

Google spreadsheet

Professional Experience

Amazon - Tracy, CA (SCK6)

Fulfillment Associate - Problem Solver / ISS Sept 2023 - Present

Investigated quantity discrepancies and escalated systemic issues to leadership, helping reduce recurring errors.

Documented root causes and corrective actions to support inventory health and site audit readiness.

Collaborated with ICQA and inbound/outbound teams to ensure real-time problem resolution and process flow.

Maintained safety standards and process compliance while handling high volumes under pressure.

Amazon - Tracy, CA (OAK9)

Returns Associate Jul 2023 - Aug 2023

Handled product returns with care and precision; updated internal systems to reflect item status.

Streamlined reverse logistics processes to enhance productivity and customer satisfaction.

Amazon - Newark, CA (OAK5)

Sortation Associate Nov 2022 - Jun 2023

Labeled, scanned, and packed outgoing packages while maintaining high accuracy and speed.

Promoted a safe, organized, and efficient work area to support outbound logistics.

Walmart - Fremont, CA

Customer Service & Front End Associate Nov 2021 - Nov 2022

Delivered exceptional customer service, resolved complaints, and supported cashier/returns desk operations.

Fostered customer satisfaction and built a positive store environment.

Noreen English Language School - Yangon, Myanmar

English Tutor Jan 2017 - Jul 2019

Designed and delivered personalized lessons to support student comprehension and independence.

Education

Associate of Science in Computer Science

San Joaquin Delta College – Stockton, CA

Transferring to CSU Sacramento – Fall 2025 (Computer Science Major)

Leadership & International Experience

Junior Ambassador – Asia-Pacific Children's Convention (APCC)

Fukuoka, Japan July 2015

- Selected to represent Myanmar in international youth leadership program.

- Participated in school visits, homestays, and intercultural workshops to promote global friendship.

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