Customer Service Guest Experience

FAITH GREEN

773-***-**** ️ **************@*****.***

Romeoville, IL Willing to commute to Chicago

OBJECTIVE

Friendly, high-energy hospitality professional with strong customer service, sales, and multitasking experience. Seeking a position as a waitress or bottle service server where I can contribute to a fast-paced team, create an outstanding guest experience, and grow in the nightlife industry.

EXPERIENCE

Bowlero – Romeoville, IL

Front Counter / Guest Services

October 2023 – Present

- Managed high guest volumes and kept waitlists organized for efficient service.

- Provided full-service experiences: greeting guests, taking orders, running food, and handling payments.

- Handled up to $2,000 daily in POS/cash transactions with 100% accuracy.

- Achieved highest gross sales at location for 2024.

- Maintained polished appearance and professional demeanor in a high-visibility role.

- Worked effectively in a fast-paced, team-oriented environment.

️ SKILLS

Bottle Service & Upselling

Fast-Paced Food & Beverage Service

POS Systems & Cash Handling

Guest Experience & Hospitality

Verbal Communication & Teamwork

Time Management & Multitasking

Attention to Detail & Cleanliness

Professional Appearance

EDUCATION

Illinois Institute of Technology – Chicago, IL

Bachelor of Architecture (In Progress)

Expected Graduation: 2029

Romeoville High School – Romeoville, IL

High School Diploma with Honors

Graduated: 2024

ADDITIONAL INFORMATION

- Open availability on evenings, weekends, and holidays

- Strong interest in design, aesthetics, and nightlife atmospheres

- Confident, polished, and comfortable interacting with VIP clientele

Contact this candidate