Customer Service Representative
Resume:
Nicholas Corsale
Orange Park, FL ***** *******@*****.***
Work Experience
Customer Service Representative
Citi - Jacksonville, FL June 2022 to August 2024
Key Responsibilities:
●Responded to a high volume of customer inquiries via phone, email, and chat promptly and professionally.
●Assisted Costco members with account-related questions, including billing, transactions, rewards, and benefits.
●Resolved customer issues and complaints efficiently, ensuring a high level of satisfaction.
●Educated customers about the features and benefits of their Citibank Costco credit cards.
●Processed account updates, payment requests, and other service-related tasks accurately.
●Maintained detailed and accurate records of customer interactions and transactions.
●Collaborated with team members and other departments to address complex issues and provide comprehensive solutions.
●Stayed informed about Citibank products, services, and promotions relevant to Costco members.
●Adhered to company policies, procedures, and compliance guidelines.
●Performed well under pressure in a high-volume call environment.
●Worked efficiently in a fast-paced environment with minimal supervision.
●Communicated clearly and effectively with individuals at all levels, maintaining an even-tempered demeanor.
Achievements:
●Consistently achieved monthly quotas for the entirety of the role.
●Maintained the highest customer satisfaction scores for the entirety of the role.
Skills and Qualifications:
●Proven experience in customer service, preferably in the financial services industry.
●Excellent communication skills, both verbal and written.
●Strong problem-solving abilities and attention to detail.
●Ability to handle high-volume calls and multitask in a fast-paced, high-stress environment.
●Proficient in using computer systems and software applications.
●Customer-focused with a friendly and professional demeanor.
●Ability to work independently and as part of a team.
●Familiarity with Citibank products and services.
●Ability to deal with individuals at all levels with clear communication and an even-tempered temperament.
Front of House Staff
Jimmy Hays Steak House - New York, NY May 2019 to April 2022
Provided excellent customer service to all our patrons.
Plenty of experience working in and out of the kitchen, as well as experience behind the bar Gained valuable bartending experience whilst also familiarizing myself with our POS system Quick to adapt and learn, and can handle multiple tasks
Underwriting Assistant
Lancer Insurance Company - Long Beach, NY June 2019 to March 2020
Helped the underwriters with filing and data management
Vending Technician
Quick Snack Vending - New York, NY August 2017 to August 2018
Dealt with vending machine stock, earnings, and maintenance. Minor warehouse experience.
Food Service Associate Dover Caterers - New York, NY June 2015 to August 2018
Worked in multiple restaurants and catering halls (Maliblue Oyster Bar, Peter's Clam Bar, The Milleridge Inn, The Sands at Lido Beach), together with many catered events, such as car shows and organized business events.
Many years of food and customer service.
Cashier
Long Beach Ocean Beach Park - New York, NY June 2013 to July 2015
Greeted patrons, checked Beach passes, and sold new ones to the public. Dealt with money and credit cards.
Camp Counselor
New York, NY
June 2013 to August 2014
Responsible for keeping children safe and entertained over the summer.
Education
Nassau Community College - New York, NY January 2018 to February 2020
SUNY Oswego - New York, NY September 2016 to June 2017
High school Diploma
Long Beach High School - New York, NY September 2012 to June 2016
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