Scrum Master Program Manager

Cynthia Amadi, SASM, PMP

Atlanta, GA 404-***-**** *********@*****.*** www.linkedin.com/in/cynthia-amadi-a008b223

Career Profile: Program/AI-Product Management Scrum Master

Over 10 years of experience that includes high-profile organizations such as Morgan Stanley, Express Scripts, Verizon, and current employer TD Bank. Deep background in Agile, product management, Career-long record of results that include 60% team performance increase, 100% improvement in transparency. Master’s and bachelor’s degrees, along with industry certifications.

Highly effective Communicator and problem-solver who has delivered exceptional value to program/product goals.

Certified Agilist, product Manager with solid knowledge of product & project management methodologies and best practices.

Experienced Program Manager working directly under C-level executives on program execution.

Servant Leader and Team Driver with year-over-year success in coaching and motivating teams to excel.

KNOWLEDGE & SKILL AREAS: AI-Product Management Product Management Scrum/Agile Methodologies & Best Practices Stakeholder Engagement Sprint Planning & Execution User Stories & Process Mapping Product Lifecycle Management Cross-Functional Coordination Project Management Risk Mitigation Key Performance Indicators (KPIs) Continuous Process Improvement Supervised, Unsupervised & Reinforcement Learning Product Roadmap Development

TECHNOLOGIES / TECHNICAL AI-SKILLS: Microsoft Office (PowerPoint, Excel, Word) Jira Kanban Rally Azure Confluence Weka Kaggle Chatgpt Autogon Buster.so

Professional Experience

Chief Scrum Master (Release Train Engineer) – TD BANK – Cherry Hill, NJ – 2023-Present

Serve as a Chief Scrum Master/RTE for a DaaS platform that supports retail bank business. Manage dependencies across 8 Scrum teams. Work with product management, product owners, and stakeholders to prioritize features, as well as with the team to pinpoint issues affecting value delivery. Ensure all releases comply with regulatory and security standards, with a strong focus on customer data privacy. Define and track KPIs and metrics.

Took the initiative to stand up a Kanban team from scratch, along with implementing a Kanban board and instituting training as part of a 7-year project.

Transitioned 20+ cross-functional teams from traditional waterfall to Agile practices. Conducted detailed Agile training sessions to build a culture of continuous improvement and collaboration.

Instituted a streamlined release management process to ensure seamless coordination across multiple teams. Implemented automated testing and continuous integration pipelines.

Facilitated regular Program Increment (PI) planning events, aligning team goals with organizational objectives. Improved transparency and decision-making by introducing a centralized digital dashboard for real-time tracking of project progress, dependencies, and risks.

Reduced project delays by 20% through developing a comprehensive risk management framework, resulting in proactive identification and mitigation of potential issues.

Supported the effort of integrating datalakes to current infrastructure for the purpose of applying AI, as well as supporting a project that utilized AI ML for customer understanding product retention.

Paved the way for a 40% increase in user adoption within 6 months by leading the development and launch of several customer-facing digital products. Additionally, improved customer satisfaction scores by 25%.

Product Owner/Senior Scrum Master – TD BANK – Cherry Hill, NJ – 2022-2023

Supported a network of professionals assigned to multiple Agile teams, providing comprehensive knowledge on leading-edge theories, frameworks, and techniques for the Next Evolution of Work (NEW). Utilized best practices to improve team efficiency, as well as supporting the ongoing development of a positive work environment. Managed work-in-progress limits to ensure proper workload balance and completion of tasks in a predictable manner. Provided thought leadership for effective Agile execution. Coached team members on emerging trends and developments.

Increased project delivery speed by 40% through leading the adoption and optimization of Scrum methodologies across high-impact projects. Conducted advanced Scrum training workshops.

Drove a 30% increase in team productivity and 25% gain in sprint completion rates through enhanced team dynamics and motivation strategies.

Increased stakeholder engagement and satisfaction by 20% through regular facilitation of sprint review meetings, as well as establishing robust communication channels with stakeholders.

Facilitated a 15% reduction in cycle times by utilizing data-driven approaches to identify and resolve bottlenecks in the development process.

Monitored industry trends and competitor activities, providing insights that informed product strategy and positioning

Collaborated with the UX team to design intuitive user interfaces, resulting in 25% increase in user engagement

Spearheaded a 50% decrease in critical defects and a substantial improvement in product quality by enhancing QA processes, instituting a comprehensive risk management framework within Scrum teams.

Recognized for overall efforts: “Cynthia’s exceptional leadership at TD Bank significantly improved the efficiency and effectiveness of project delivery. Her efforts led to enhanced team performance, higher quality products, and increased stakeholder and customer satisfaction.”

Senior Scrum Master – MORGAN STANLEY – Alpharetta, GA – 2021-2022

Served as a Senior Scrum Master for a distributed team, coaching and mentoring team members on improving transparency, inspection, and adaptability. Led on-premise and virtual workshops, IBR planning, multi-team sessions, and communities dedicated to Agile adoption. Leveraged quantitative and qualitative insights to drive continuous improvement goals. Facilitated discussions to create a working agreement that aided team collaboration.

Led the team to improve their performance by 60% within 7 months (measured by velocity and software cycle time delivery in every iteration).

Enabled the team to achieve optimal results within the Scrum framework by improving self-organization and collaboration within the team, as well as through ongoing coaching and mentoring.

Provided visibility into the project for senior leadership through weekly status meetings, along with coaching and guiding leaders on Agile methods.

Senior Scrum Master – EXPRESS SCRIPTS (CIGNA) – Franklin Lakes, NJ – 2020-2021

Acted as a servant leader and coach for up to 3 Scrum teams operating within the Agile framework. Facilitated Scrum ceremonies. Contributed significantly to Pi planning within a SAFe environment. Coached and motivated teams to achieve milestones associated with the company’s most complex products. Assisted in tracking downtime of services.

Played a key role in achieving a 40% reduction in average handle time per call through initiating and leading discussions on strategies for decreasing the number of screens per call.

Improved teams’ achievement of sprint goals, enabling a deeper product understanding among Scrum team members by instituting working sessions to identify incomplete work.

Increased transparency by 100% and assisted the team in inspection/adaptation activities.

PRIOR SCRUM MASTER POSITIONS, 2015-2020

Scrum Master – VERIZON – Dallas, TX. Recognized as a key Agile evangelist throughout the organization. Assisted stakeholders in understanding uses/benefits of Agile in removing waste and identifying areas for improvement. Leveraged critical metrics to drive product delivery, including Burn Down, Team Velocity, Cycle Time, and Lead Time.

Scrum Master – CARLCOM NETWORK LLC – Dallas, TX. Achieved 99% of project deadlines by continually refining and evolving agile processes. Enabled features for products that reached 2M users, facilitating all scrum ceremonies with the team. Contributed to a 30% reduction in on-site traffic and 40% improvement in the team’s velocity.

Scrum Master – BARCLAYS BANK – U.K. Guided teams in meeting sprint goals and removing impediments, along with facilitating the transition from Waterfall to Agile. Improved transparency by 100% while assisting the team in inspection and adaptation activities.

Education & Credentials

Master’s Degree in Public Relations

University of Lagos – Lagos, Nigeria

Bachelor of Arts in English

University of Lagos – Lagos, Nigeria

Certifications/Licenses

SAFe Advanced Scrum Master Certified (SASM); Professional Scrum Master (PSM1); SAFe DevOps Practitioner (SDP); ICP-ACC (Agile Coaching); Project Management Professional (PMP); RTE

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