Quality Assurance Test Engineer
Resume:
Kelly Cochran – US Citizen
Sr. Software Quality Assurance Engineer
************@*******.***
Professional Summary
Experienced testing a wide variety of products including mobile applications, embedded firmware, mobile devices, e-commerce, websites and web applications. Collaborate with Product, Design and Engineering to refine user stories and identify possible edge cases during shaping stage of product. Compose detailed and thorough test cases while actively maintaining and enriching our expanding test case library. Partner with external third-party testers to identify, meticulously test and validate a diverse range of issues. Work closely with the Customer Support team to triage and escalate issues reported by our customers.
Testing, implementation and support in multiple business scenarios including aviation, healthcare, real estate, marketing and retail. Professional contributions include creating test plans and test cases from scratch; troubleshooting issues both internal and external; researching and implementing an EMR system for a healthcare clinic; authoring user guides, independently creating cost-effective solutions for test plans and document sharing. Known for self-directed success in an Agile environment while valuing collaboration with the team when needed.
Technical Skills
Test case creation; from scratch, UX/UI designs, user stories, acceptance criteria, defect resolution
Test case execution; end-to-end, integration, smoke, release, regression, bug fix
Requirements gathering, software implementation and customization
Mobile app development tools: Xcode, Android Studio, Tower and SourceTree git clients, Apple iOS developer console, Testflight and App Center build platforms, Charles proxy
Scrum process and Agile development
Accessibility testing on both mobile and web
Testing embedded firmware, hand-held and mobile devices, mobile applications, websites, web applications, e-commerce, client-server and localization
Tools for browser and website testing Spoon, Firebug, Fiddler & BrowserStack
API testing tools Postman & Swagger
Project Management tools Atlassian, Azure, TestRail, Product Studio, Quality Center
Content management systems Kentico, Drupal, Sharepoint, Sitecore and ACME
Software and hardware installation and configuration
Familiarity with Java, HTML, XML, SQL, Unix (via Cygwin terminal)
Test automation tools Selenium, Maven, IntelliJ, Eclipse
Test case management tools: Zephyr, TestRail, Team Foundation Server, TestLink, Quality Center
Marketing tools: email campaign tracking, Google analytics, App Center analytics, New Relic, Urban Airship messaging, tagging and analytics
Electronic Medical Records systems Practice Fusion and Vista CPRS
Experience
Software Quality Assurance Analyst at Starbucks 9/23 – 04/12/24
Support the development of a web & mobile (iOS) tool used by partners in-store by testing new features, release testing, maintain regression test suite.
Test Engineer at WheelsUP (Avianis division) 2/20 – 3/23
As the second tester hired for the aviation business management platform Avianis, I started on web team then transitioned to be sole tester of the pilot mobile app and eventually directed the work of additional testers. Responsible for reviewing requirements, test planning, test case creation, test suite maintenance, tracking bugs. Collaborated with Product, Customer Success and Engineering Teams to maintain focus and verify customer satisfaction. Created and maintained the regression suites for both iOS and Android apps. Compiled test results reporting for product leads and management. Maintained historical documentation of feature requirements implementation to provide context when features changed, or when bugs arose in existing functionality.
SQA at Best Buy Technology Development Center 5/18 – 1/20
Testing of the Best Buy Health app, Home app, Retail mobile app and retail website. Leverage Charles Proxy to manipulate data sent to the apps. Create and maintain feature-related test suites and regression suites.
Sr. Quality Assurance Analyst at Recreational Equipment, Inc. (REI) 7/15 - 4/18
Test the REI mobile apps and retail website. Use Charles Proxy to manipulate data sent to the mobile app. Review and analyze test automation failures in Maven and IntelliJ. Member of a multi-department web accessibility team.
Quality Assurance Analyst at Starbucks 6/13 – 6/15
Test the Starbucks Mobile iOS app for the release of Mobile Order and Pay. Redesigns added features, improve functionality and release the app for international markets (CA-EN, CA-FR and UK). Validate French-Canadian copy. Verify WCAG accessibility requirements. Write the French language copy for the App Store.
Software Test Engineer for RealNetworks 10/12 – 5/13
Test the web, e-commerce, digital rights management and game download functionality of GameHouse properties. Test planning, test case design, specification and document reviews and developing test automation using Selenium.
Software Quality Assurance Engineer for Synapse 10/11 – 9/12
Test lead for firmware development of Nike FuelBand™ and related online and mobile applications. Test both manufacturing firmware and end-user software. Develop and modify test cases for daily test pass. Conduct power tests on hardware using Labview software. Review Bluetooth functionality using iPhone Configuration Utility.
IT Consultant for Advanced Holistic Health 9/10 – 12/14
Starting from the ground up, conduct requirements gathering with clinic director and develop operational procedures. Research and implement electronic medical record (EMR) system, Practice Fusion. On-call consultancy with clinic director when new software solutions are needed.
Quality Engineer for AT&T 6/11 – 8/11
Functional testing of software applications on pre-release hand-held mobile devices. Run test cases and file defects using Quality Center.
Clinical Information Project for Veteran’s Health Administration 4/11 – 6/11
Work with the Clinical Applications Coordinator to collate and analyze 15 years of data from help desk calls. Analyze user feedback of EMR system and expectations of providers. Achieve basic understanding of functionality and use of the Vista CPRS electronic medical record system.
Software Test Engineer for Eddie Bauer eCommerce 10/10 – 12/10
Self-directed test lead for website redesign project; write and implement team test plan. Data analysis and optimization using Coremetrics. Validate site page elements using Firebug, update website using SharePoint content management.
QA Specialist for Qualis Health 8/10 – 9/10
Self-directed test lead for website redesign project. Upload and edit website content using Drupal content management system. Author CMS user guides.
QA Specialist for Catalysis 10/09 – 7/10
Deadline-driven testing of software solutions and interactive marketing campaigns in an Agile development environment. Run SQL queries, create test estimates and develop test plans. Conduct web server client-side blade testing, drive-by testing and monitoring of live web sites. Maintain 6 machine test bench and update test environment as needed. Localization testing of 23 languages.
Software Test & Documentation for DepotPoint, Inc. 7/09 – 5/10
End-to-end functional testing of web-based mortgage and real estate industry software solutions. Create test estimates, develop test plans and author product user guides.
IT Integrator for ITT Advanced Engineering & Sciences 2/08 – 7/09
Support the Coast Guard in developing the interface between the contractor-developed Response Boat-Medium (RB-M) system information support and the existing and emerging Coast Guard logistics information systems.
Software Test Engineer for Microsoft 11/06 – 11/07
Test client-server, globalization and localization of multiple releases of Systems Management Server using test bench of 10 client machines running various platforms and 2 server machines. Install and configure programs and services such as SQL and IIS, and operating systems including Windows Server 2008, Vista, Win2K3 and XP Pro. Set up and configure domain controller.
Project Manager & Developer (independent contract) 4/06 – 10/06
Development lead of web-based tool using .NET platform with a SQL database backend for an engineering consulting firm specializing in building commissioning.
Software Tester (independent contract) 3/05 – 12/05
Sole tester for web-based Professional Development and Certification Tracking System software developed by South Seattle College Technology Department for Washington State Colleges (35 schools, approx. 1200 users).
Technical Analyst for Microsoft 1/04 – 1/05
Testing and user support for the Learning Management System used by internal employees.
Education
Certificate in Medical Informatics, Bellevue College
AAS in Software Engineering, South Seattle College
BA in Liberal Arts, Seattle University
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