Customer Service Vice President

Lawrence Joiner

Centennial, CO

********@*****.*** 303-***-****

LinkedIn: linkedin.com/in/lawrencegjoiner

Professional Summary

Results-oriented IT executive with over 15 years of leadership in digital transformation, infrastructure modernization, and aligning enterprise technology with business strategy. Proven success in leading global teams across data center network engineering, cloud platforms, cybersecurity, and service delivery.

Adept at building scalable, secure, and high-performing environments through automation, observability, and data-driven decision-making. Known for mentoring diverse, high-performing teams and fostering innovation that drives measurable business results.

AI-savvy leader with a strategic mindset toward integrating artificial intelligence into infrastructure operations, network analytics, and capacity planning. Skilled in identifying opportunities for AI-driven automation, predictive maintenance, and anomaly detection to enhance uptime and reduce operational costs.

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Key Skills for Vice President, Enterprise Innovation

Define and lead enterprise-wide innovation strategies aligned with long-term brand and consumer goals

Drive consumer-centric innovation processes grounded in emerging and foundational insights

Inspire a culture of experimentation, creativity, and future-focused thinking across teams

Manage a balanced innovation portfolio addressing short- and long-term brand opportunities

Apply rigorous stage-gate methodologies to ensure desirability, feasibility, and viability

Build and lead high-performing, cross-functional teams across design, development, and research

Champion sustainable innovation practices, including circular design and material optimization

Establish agile product development processes, including rapid prototyping and iteration

Develop strategic partnerships with startups, academic institutions, and material science firms

Scan global trends and technologies to identify disruptive opportunities beyond the industry

Influence platform-level product creation and enterprise adoption of shared innovations

Oversee knowledge sharing systems and innovation playbooks to enable brand teams

Govern innovation labs and testing infrastructures to promote speed, quality, and impact

Measure and optimize innovation ROI, time-to-market, and consumer validation outcomes

Align innovation efforts with enterprise values of sustainability, inclusion, and diversity

Attract and retain top talent while fostering a psychologically safe and inclusive culture

Communicate innovation impact effectively across executive leadership and brand teams

Professional Experience

Director of IT / Acting VP of Operations

Global Business Technology Location 07/2001 – 12/2015

Directed the enterprise-wide innovation strategy to align with long-term business growth, consumer needs, and sustainability objectives.

Established and led a culture of experimentation and future-oriented thinking to drive innovation across categories.

Managed a dynamic portfolio of innovation initiatives that addressed both short-term brand goals and long-range enterprise needs.

Applied stage-gate methodologies to assess innovation projects for consumer desirability, technical feasibility, and commercial viability.

Developed a scalable innovation funnel that enabled consistent evaluation, prioritization, and advancement of new concepts.

Integrated foundational and emerging consumer insights into the innovation lifecycle to inform solution design and development.

Championed a consumer-back approach to product innovation, ensuring relevance to unmet needs and future market behaviors.

Built and nurtured a cross-functional innovation team spanning design, research, development, insights, and program management.

Cultivated a collaborative and psychologically safe team culture that fostered high engagement and continuous learning.

Spearheaded the development of external partnerships with academia, startups, and material science leaders to access emerging technologies.

Monitored and scouted disruptive technologies across industries to expand the organization’s innovation capabilities.

Influenced platform-level product development and promoted enterprise adoption of scalable innovation solutions.

Introduced agile development cycles, including rapid prototyping and iterative testing, to accelerate time-to-market.

Institutionalized sustainable innovation practices, embedding circular design and low-impact materials into core processes.

Established enterprise best practices for material testing, product creation, and innovation quality standards.

Launched knowledge-sharing systems and structured forums to disseminate innovation insights across business units.

Enabled brand teams with innovation toolkits and playbooks to facilitate market launch and product integration.

Led the development of the organization’s innovation lab to support experimentation and cross-brand collaboration.

Drove enterprise value by commercializing breakthrough innovations that supported revenue growth and platform scalability.

Enhanced employee engagement and organizational culture through targeted messaging, leadership visibility, and storytelling initiatives.

Built and mentored a high-performing team of 23+ engineers and technical leaders, promoting continuous learning and leadership readiness.

Collaborated with executive leadership to develop and present strategic proposals addressing business continuity, security, and innovation.

Director of IT

M2Networx, Englewood, CO 07/2000 - 07/2001

Led IT operations for multiple locations, overseeing infrastructure, support services, and network performance.

Implemented migration strategies that enhanced client support and system stability.

Defined and enforced internet usage policies, improving security and employee productivity.

Developed core technical and professional competencies for new hires, advancing team performance and retention.

Education

• Master of Business Administration – Colorado Technical University, 2015

• Master of Computer Information Science – Regis University, 2010

• Bachelor of Science in Computer Science – Southern University, 2005

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