Customer Service Insurance Agent
Resume:
LaKeecha Downing
Jacksonville, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
TRANZACT
August 2024 to February 2025
• Provided personalized insurance solutions to clients based on their individual needs and risk profiles
• Developed and maintained strong relationships with clients, earning a XX% client retention rate
• Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
• Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
• Conducted thorough risk assessments for prospective clients to determine appropriate coverage options
Customer Service Representative
CABA Solutions LLC-Remote
February 2024 to June 2024
Going through different insurance files updating them. Customer Service
Clarks Bros-Jacksonville, FL
October 2023 to December 2023
Cashier/Customer Service
Chevron-Jacksonville, FL
June 2023 to October 2023
Licensed Insurance Agent
Spectraforce Technologies-Jacksonville, FL
April 2019 to May 2023
Education
Trenholm Tech in GED
Associate's degree in Culinary Arts
Gulf Coast State College - Panama City, FL
August 2012 to May 2015
Skills
• Customer Service
• Salesforce
• Phone etiquette
• Cash Handling
• Typing
• Cold Calling
• Sales
• Data Entry
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