Customer Service Assistant Manager
Resume:
Alyssa Willams
Dallas, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
QuikTrip-Dallas, TX
August 2023 to Present
I preform daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience as well as managing my clerks and working with my team.
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Lifeguard
City of Dallas-Dallas, TX
May 2022 to July 2022
CPR certified
Raising Canes Crewmember
Raising Cane's-Mesquite, TX
September 2021 to June 2022
• Greeted and served customers
• Answered customer questions
• Answered and made phone calls
• Worked at the front counter, front office and drive thru
• Maintained a positive relationship with coworkers
• Worked well in a fast-paced, high pressure environment Cashier
Sonic Drive-In-Dallas, TX
January 2021 to June 2021
I work as a cashier, carhop, and bag food.
• Stocked shelves
• Counted out cash drawers
• Rang up purchases
• Received and processed returns
• Handled customer complaints and concerns
• Assisted customers in finding or ordering merchandise
• Greeted customers
• Opened the store
Education
Associate's degree in Health Science
Eastfield College - Mesquite, TX
August 2021 to May 2024
Graduate May 29
Faith Family Academy Of Oak Cliff - Dallas, TX
August 2018 to May 2021
High school diploma or GED
Skills
• Lifeguard
• Cashiering
• Fast Food
• Cooking
• Food Preparation
• Swimming
• Food Service
• English
• Customer Service
• Front Desk
• Assistant Manager Experience
Certifications and Licenses
First Aid Certification
Lifeguard Training
CPR
May 2022 to May 2024
Food Handler Certification
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