Machine Operator Customer Service

Jerome Sullivan

Rockford, IL *****

*******@*****.***

+1-779-***-****

Professional Summary

Experienced machine operator and customer service technician with a strong willingness to learn new processes and technologies. Eager to contribute to a growing company and advance my skills in a dynamic environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator

JC Milling-Machesney Park, IL

September 2024 to Present

1. Proper use of calipers, micrometers, depth mics, plug gauges 2. Read diagram os small dimensions of gun parts

3. Brothers vertical milling

4. 1st piece and daily inspections

5. Check various times for critical dimensions are within tolerance CNC Machine Operator

Concentric-Rockford, IL

October 2023 to June 2024

Set up and operate Mori Seiki and change overs if necessary, use of calipers and gages, de-burring and some assembly if also needed

CNC Machine Operator/Setup

GE Aviation-Loves Park, IL

May 2022 to October 2023

Set up, tear down, and operate Haas milling machine. Read diagrams for dimensions of parts and program manuscripts

Machine Operator

FURST STAFFING-Rockford, IL

April 2022 to May 2022

Digital press operator focusing on printable business cards, invitations, and envelopes, and cutting brake press machine

Digital Press Operator

REPACORP-Phoenix, AZ

October 2021 to March 2022

Rip files to indicate proper art work and set up and change material and color match, using Xeikon PX3000 Process technican/Set-up

4FRONT MANUFACTURING-Phoenix, AZ

September 2021 to March 2022

Assist in set up for dies and operate machine, check for burns, short shots, and packing finished product Lead Machine Operator

Marlyn Nutraceuticals, Inc.-Phoenix, AZ

July 2021 to September 2021

Maintain exact work orders to be distributed to the operators and also helped with set up and tear downs of machine if necessary and locate proper machine parts for set ups Machine Operator/Assembler

KBR, Inc. (Honeywell)-Chandler, AZ

March 2021 to June 2021

Government contract with Honeywell to Operate an auto dialer machine to produce surgical mask (N95) to support no transmission of Covid-19. With a minimum of 11,500 mask produced a shift per machine and I accomplished 12,000 per shift

Customer Service Representative

NCO Group-Rockford, IL

June 2011 to March 2021

1. Inbound calls for chase bank and t-mobile

2. Microsoft excel

3. Multi tasking phone calls with computer transfers of balances for customer accounts 4. Providing service of mobile payment accounts, de-escalating issues of customer bill and services Line Leader level 2

QPS/ Packaging Coordinators Inc-Rockford, IL

October 2015 to February 2021

Responsibilities

Lead a Line of packers of min of 5 to max of 18 in production of pharmaceutical packaging and shipment. 5s, quality and maintaining proper operation of a Cartoner Machine, Sen corp Machine, hand packing procedures. Assure proper clean of machines used after each and every work order

Education

High school diploma in General Studies

Leo high school-Chicago, IL

September 1989 to May 1993

Skills

• Calipers

• Schematics

• Mechanical Knowledge

• CNC

• Machine Operator

• Micrometer

• English

• Assembly

• Electrical experience

• Communication skills

• Shipping And Receiving

• Manufacturing

• Mechanical knowledge

• GD&T

• CNC Programming

• CNC lathe

• Bore gauges

• Quality control

• Microsoft Excel (10+ years)

• Microsoft Office

• RF Scanner

• Quality Inspection

• CAD

• Precision measuring instruments

• Coordinate measuring machine

• Forklift

• Machining

• CNC Milling Machine

• CNC Lathe

• Lean Manufacturing

• Fanuc

• Electrical discharge machining

• 5S

• Stamping Press

• Tooling

Certifications and Licenses

Certified Nursing Assistant (CNA)

Driver's License

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