Project Management Product Development
Resume:
Brent L. Miller
**** ********** *****, ******, ** 30096
****************@*****.***
Summary
Dynamic and results-driven leader with a proven record in project management, product development, IT security, and compliance. Possesses extensive experience in Big Data environments, with expertise in Agile, Scaled Agile, ITUP, and Waterfall methodologies. Adept at building strong teams, optimizing processes, and delivering cost-effective solutions that enhance quality and customer experience. Demonstrates exceptional skills in innovation, creative problem-solving, and relationship management to drive organizational success. Solid SOX experience, serving as SOX Focal Point, Control Performer, and Evaluator.
Skills
Apple Platform & Mobile Expertise: iOS and tvOS Platform Ownership, OS Optimization and Device Support Governance, Apple Platform Compliance and Feature Review, and Release Candidate Approval
Agile, Scrum & Project Management: Writing (User Stories, Acceptance Criteria, Testing Automation), Sprint Planning, Backlog Prioritization, Feature Hygiene, SAFe Certified, and Resource Scheduling (MS Project)
Product Ownership & Development: Defects Management and Process Improvement, User Acceptance Testing, and Team Leadership
Data Analysis & Database Technologies: SQL Queries (Teradata, Hadoop). Big Data and Database Management, and Data Lake Operations
Development, QA & Testing: Python and Java Development, Triage of Bugs (Prioritization, Release Assignment), Testing and QA Coordination, and Customer Incident Analysis and Monitoring
Communication and Collaboration: Stakeholder Management and Reporting, System Bulletins and End-User Communication, and Team Leadership (Domestic and Offshore Teams)
Compliance, Security & Governance: SOX Evaluation, Internal Audit Compliance, Security and Compliance Remediation, Data Anonymization, Security Architecture and Strategy, Application Audits, and Risk Assessments
Reporting, Documentation & Tools: Advanced Excel (Pivot Tables, Issue Logs), PowerPoint Reporting and Deck Preparation, Process Documentation, SharePoint, Rally, Clarity, MS Project, Visio, and OneNote
Professional Experience
DirecTV – Atlanta, GA
Senior Product Development Manager
May 2022 – October 2024
Managed iOS and tvOS platforms, ensuring device optimization, compliance, and customer issue resolution. Oversaw bug triage, incident management, and platform compliance in collaboration with Apple. Directed epic grooming, story prioritization, acceptance criteria development, and testing automation review to maintain feature hygiene and align team workflows. Approved release candidates and monitored customer satisfaction metrics.
●Drafted and implemented a comprehensive User Story process using JIRA for the DirecTV App OTT organization with Stakeholder Support.
●Audited Process and implemented Support criteria by OS version for applicable platforms.
●Implemented Sports Tab and User Profiles on applicable platforms.
Verizon Wireless – Alpharetta, GA
Security Analyst
April 2018 – January 2020/March 2021 – November 2021
Managed SQL queries on Teradata and Hadoop platforms, ensuring data security and compliance. Executed Internal Audit Compliance Action Plans and conducted SOX Control Performance Evaluations. Led special projects for the Data Security Team and served as the Delegate Team Scrum Master, driving collaborative workflows and efficient task management.
●PM for entire Data Governance implementation.
●Mediated SPI data considerations on Hadoop and Teradata with SOX Compliance Review.
●Managed the consolidation of mechID activity with Compliance.
AT&T – Atlanta, GA
Lead and Application Project Manager
July 2016 – March 2018
Monitoring and reporting on software migration efforts to IBM, coordinating across multiple teams, and managing documentation through SharePoint. Tracking minor coding developments in Python scripts, to facilitate migration processes. Prepared detailed project progress reports for upper management, utilizing Excel, PowerPoint, and Microsoft Project to ensure clear and comprehensive communication of milestones and challenges faced by various Application Project Managers.
●Instrumental in migrating from TeraData to Hadoop which saved AT&T over 18 million dollars.
●Developed the ticketing process in JIRA for EAS/EPA OPTIM effort.
AT&T Big Data Center of Excellence – Roswell, GA
Technical Project Manager/Professional Security SME
April 2014 – December 2015
Delivered complex projects leveraging Agile and Waterfall methodologies. Managing cross-functional teams, overseeing budgets, ensuring compliance with security standards, and driving innovative solutions in big data and cloud environments. Stakeholder communication, reporting, and technical documentation.
●Won Employee of the Quarter: 3rd Quarter 2014, 4th Quarter 2015, 1st Quarter 2015.
●Lead responsible for the development of Security and Compliance Policies for ATT’s Big Data Center of Excellence.
Brightree L.LC. – Lawrenceville, GA
Senior Project Manager (Implementations)
March 2011- October 2013
Led enterprise-level implementations of its cloud products, managing projects from post-sales to support. I collaborated with stakeholders to develop implementation plans, refined storybooks, gathered client requirements, and coordinated beta testing.
●Completing projects in under 30 days and designing KPIs for business units.
●Utilized Salesforce for reporting and maintained a 100%+ utilization rate while serving as the primary contact for pre-implementation discussions.
Education
M.B.A., BUSINESS ADMINISTRATION
Georgia State University, Atlanta, GA
B.A., BUSINESS ADMINISTRATION
Emory University, Atlanta, GA
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