Customer Service Rep
Resume:
Bernabe Salazar
San Antonio, TX *****
*****************@*****.***
Personal Summary: Enthusiastic, friendly, dynamic customer service professional with many years of experience in a variety of settings to draw from. Adept at organizing, communicating, and problem-solving all manner of issues in high-opstempo environments. Ability to work with diverse population sets at all levels. Possesses a great many transferable skills that can meet the needs of any employer. Seeking a position that utilizes acquired skill sets and provides opportunities for growth/greater responsibility resulting in exceptional customer satisfaction.
Key Skills and Competencies:
Technical Support Exceptional Customer Service Internal Audits
Cold Calling Insurance Sales Sales
Computer Skills Data Entry HIPAA/ICD-9/10
Research Skills Quality Improvement Mentoring
Leadership Time Management Phone Etiquette
Computer Skills: Proficient computer skills, especially in email, printer, internet data research and Microsoft Office products; willing to learn new tech skills and immediately apply.
Relevant Experience:
Collaborates with team members to prioritize tasks and problem-solve service bottle necks
Excellent oral/written communication, & organizational skills; ability to work independently
Handled 50-100+ inbound/outbound customer service calls; top-notch problem-solving skill
Ability to listen, assess, triage customer issues; consistently found effective resolution means
Provided benefit information, claim status, technical answers to all customer service needs
Employment Experience:
Mortgage Document Specialist Wells Fargo Mortgage Co. San Antonio, TX 11/24-pres
Call Ctr. Customer Service Rep. WebTPA San Antonio, TX 3/24-8/24
Call Ctr. Customer Service Rep. AFNI (remote) Tuscon, AZ 1/23-12/23
Call Ctr. Customer Service Rep. CVS Caremark San Antonio, TX 12/20-1/21
Transportation Scheduler QTC Management San Antonio, TX 3/20-5/20
Call Ctr. Customer Service Rep. Harland Clarke San Antonio, TX 1/18-12/19
Call Ctr. Customer Service Rep. United Healthcare Group San Antonio, TX 3/03-11/17
Call Ctr. Customer Service Rep. USAA San Antonio, TX 9/93-2/03
Education:
High School Diploma (High Honors) Holy Cross HS San Antonio, TX 1989
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