Data Entry Front Desk

Yailianes Delgado

201-***-**** ********@*****.*** Union City, NJ

SUMMARY

High performing administrative coordinator seeking a role where I can showcase my multi-tasking skills and customer service mindset.

WORK EXPERIENCE

New York Life New York, NY

Sr. Claims Processing Analyst Sep 2021 - Apr 2025

Reviewed and authorized high-value life insurance claims up to $750K, ensuring accuracy, compliance, and timely service delivery to beneficiaries.

Led cross-functional collaboration with Claims Service Professionals and management to streamline requirements handling, enhancing operational efficiency and claimant satisfaction. Communicated proactively and empathetically with beneficiaries and agents, initiating outreach and managing ongoing follow-ups to secure outstanding documentation and expedite claim processing. Provided expert-level support to call center representatives, resolving complex claims inquiries and serving as a subject matter resource to elevate service quality. Championed strategic initiatives and claims personalization efforts, using data-driven insights and a growth mindset to identify process improvements, remove roadblocks, and support the company’s unified service vision.

Home Service Network, Inc (Samsung Co.) Carlstadt, NJ Scheduler & Claim Analyst Oct 2016 - Jan 2020

Answers multi-line telephones with a welcoming voice, directs and screens incoming calls or messages while prioritizing them

Schedules multiple orders and repairs per day

Designated to train staff in addition to other team members Practice advanced administrative tasks including data entry Communicate and work with inter/intra departments

Gathering, compiling, and analyzing data necessary for claims submissions to be paid by clients Monitored claims process and ensured compensation as per terms and conditions PC Richard & Son West New York, NJ

Clerk & Office Manager May 2013 - Oct 2016

Coordinates meals for meetings and events for team members Answers multi-line telephones with a welcoming voice, directs and screens incoming calls or messages while prioritizing them

Responsible for handling large sums of money

Organizes inventory as well as schedules multiple orders and deliveries per day Designated to train staff in addition to other team members Practices basic administrative tasks including data entry, scanning files, routing mail to the appropriate recipients, and scanning faxes

Welcome customers as they enter PC Richard & Son

Ability to maintain confidentiality with sensitive staff and customer information SKILLS

Strong written and verbal

communication skills in English

and Spanish

Detail and Solution-Oriented Able to demonstrate fluency in technology systems and multi-

line telephones

Excellent time management skills Able to prioritize and multi-task according to business needs

Works well with a team and

independently

Experience with Microsoft Office

Suite

Contact this candidate