Customer Service Quality Control
Resume:
TT THAO TRAN
Sacramento, CA 95829
E-mail: ********@*****.***
OBJECTIVE: Seeking a Quality Control Inspector FQA or FQC position with opportunity for
advancement.
SKILLS:
* Experience as logistics and/or customer service professional
* Understanding and adherence to Support / Operations Best Practices
* Excellent written and verbal communication skills
* Work well in a fast-paced environment with dynamic requirements and priorities.
* Attention to detail and committed to managing problems through resolution.
* Testing and repairing of electro-mechanical equipment.
* Experience with material/component and mechanic/electronic lab test.
* SMT/PCB, 5DX and AOI inspections.
EDUCATION:
Certified Electronic Technician, De Anza College, Cupertino CA 1989
Certified Electronic IPC 610, San Jose CA 2015
EXPERIENCE:
05/2019 – Present Venture Solutions (Taylor Communications) W. Sacramento CA 95691
Final Quality Assurance Inspector.
Verify that final work products (statements and letters) to ensure that they meet production standards, ensure shipping items are 100% accurate.
• Examine material by confirming required manufacturing or industry specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials.
• Return products for re-work if needed and complete documentation to confirm re-work.
• Process 1st article to verify the accuracy of jobs.
• Report problems or concerns with quality results to direct supervisor/manager.
• Input data into the production data base.
• Maintain a safe and healthy work environment by following standards and procedures, complying with legal regulations.
• Inspects materials and products for conformance to specifications using fixed or preset measuring instruments.
• Ensures materials and products are in accordance with established tolerance levels for quality and performance and are not irregular or damaged.
01/2019 Moving to Sacramento CA from San Jose CA
02/2017- 12/2018 SSL Loral Space System (DOD), Palo Alto CA 94301
Final Quality Control Inspector
04/2014 – 02/2017 On Core MS, Fremont CA 94538
RMA Coordinator / FQA for RMA Department.
- Process product returns and Conduct product failure analysis
- Ensure a high level of customer service is delivered to all customers, in accordance
with the customer Support RMA Team's objectives.
- Handle the day-to-day RMA Receiving activities
- Meet and exceed internal and external Service Level Agreements
- Maintain daily productivity / workflow reports
- Assist Customer Service with RMA Authorization processing as needed
- Work closely with internal departments such as Operations, PM, Customer Service/
technical support, Quality and Engineering as required.
- Maintain, review and update process documentation on a regular basis,
creating new documents as required.
- Review current processes on a regular basis and implement new processes as required
- Provided FQA support to RMA department, completed Rejected Material Disposition
paperwork and process for approval.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate