Data Analyst Entry

NICHOLAS JONES

Charlotte, NC ***** 980-***-**** ***********@*****.***

WWW: LinkedIn: https://www.linkedin.com/in/nicholas-jones-vet WWW: Portfolio: https://njones140.wixsite.com/my-site-1 PROFESSIONAL SUMMARY

Data Analyst with nearly six years of experience optimizing data processes and enhancing customer experiences through analytical problem solving and database management. Achievements include developing reports for nine organizations using SQL to streamline operations and resolving complex issues that improved efficiency by 30%. Promoted from IT Support Specialist within five years while being recognized on the Dean’s List at DeVry University for exceptional academic performance.

SKILLS

• Data Analysis

• Process Improvement

• Statistical Analysis

• Cloud Computing

• Desktop Applications and Software

• Java, JavaScript, Python, C#, C+, C++, SQL

• CRM

• Data Validation

• Network Security

• Software Development

WORK HISTORY

JANUARY 2024-JANUARY 2025

Data Analyst Element by Arkhe Charlotte

• Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms.

• Improved decision-making processes with accurate data analysis and visualization techniques, which overall saved the organization approximately $200,000 in revenue.

• Enhanced business efficiency by identifying trends and patterns in complex datasets, which reduced the workload by 75%.

• Managed large-scale databases to ensure timely access to critical information for key stakeholders by reducing turnover time to approximately 60 minutes.

• Created guidelines and protocols for 8 organizations on how to use the ticketing system (Zendesk) efficiently.

• Designed reports for 9 organizations using Connect Exchange with SQL decreasing the time to create reports by 30%.

• Enabled more personalized customer experiences by analyzing behavior patterns and preferences increasing customer satisfaction and retention by 100%.

• Created a centralized data repository to facilitate knowledge sharing, reducing turnaround time by 30%.

• Automated routine data analysis tasks, freeing up time for more complex analysis by 50%. OCTOBER 2018-DECEMBER 2023

Medical Assistant/ Technical Support Sanger Heart and Vascular Charlotte, NC

• Provided first-level technical support to end-users through various channels (phone, email, chat), reducing the need for escalation of tickets by 60%.

• Assisted in the Go-live training for Epic and trained a clinic of 13 in Epic and its functionalities.

• Diagnosed and troubleshot problems related to desktops, laptops, printers, mobile devices, and software applications, overall reduces the number of tickets having to be placed by 30%.

• Conducted remote and on-site support, including hardware replacement and software installation, reducing downtime in office appliances by 40%.

• Created and maintained documentation, knowledge base articles, and SOPs, which ensured compliance standards remained at 100%.

• Escalated all Epic related incidents to the correct team in order for incidents to be taken care of effectively.

• Assisted in management of IT assets and inventory, reduces the need for IT manpower onsite by 50%.

• Stayed up to date with industry trends and emerging technologies, overall increasing knowledge of technological advances in the field.

EDUCATION

MAY 2025

Bachelor of Science: Computer Information Systems

DeVry University, Downers Grove, IL

• Dean's List Spring and Summer 2023

Associate of Applied Science: Information Technology and Networking DeVry University, Downers Grove, IL

• Dean's List Fall 2022

• The National Society of Leadership and Success Member (Sigma Alpha Pi) CERTIFICATIONS

Programming Essentials

DeVry University, Downers Grove, IL

ADDITIONAL INFORMATION

Navy Veteran - Honorable discharge 2015

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