Scrum Master Continuous Improvement

CONRAD MAYUN

Cell: 704-***-****

Charlotte, NC **************@*****.***

SCRUM MASTER

Expert Agile Coaching & Transformation Scaled Agile (SAFe) Optimal Sprint Planning & Execution

Expert facilitator and innovative Agile Scrum Master committed to building high-performing teams and driving continuous improvement. Eight+ years of expertise in Agile coaching, sprint planning, risk mitigation, and stakeholder communication. Utilizes command of Jira, Confluence, and Azure DevOps to manage projects effectively. Proven ability to improve productivity by as much as 63% and Agile adoption by 90%. Invested in professional development with Certified Scrum Master (CSM), ICP-ACC, PSM 1, and ICP-ATF, SAFe 5 Advanced Scrum Master (SASM) credentials.

Performance Snapshot: Among many accomplishments at US Bank, fostered high-performing teams, increasing productivity by 50% through effective coaching and team-building activities.

AREAS OF AGILE LEADERSHIP

• Agile Coaching • Agile Transformation • Scaled Agile (SAFe)

• Sprint Planning & Execution • Agile Metrics and Reporting • Technology Roadmap

• Risk Management • Dependency Management • Stakeholder Communication

• Process Improvement • Conflict Resolution • Cloud Migration

• Jira, Confluence, Azure DevOps • Team Leader/Mentor • Scrum Principles/Methodology

PROFESSIONAL EXPERIENCE

PNC BANK PITTSBURGH, PA November 2021– Present

Scrum Master

Hired for an in-depth understanding of Scrum principles and methodologies to lead teams through agile practices and deliver projects to customers. Leadership to promote team collaboration and continuous improvement.

Key Accomplishments:

●Boosted communication with stakeholders, resulting in a 25% improvement in stakeholder satisfaction through transparency and trust.

●Improved team velocity by 35% and reduced sprint carryovers by 40% through targeted sprint planning sessions and backlog refinement.

Agile Leadership & Facilitation:

●Led and facilitated all Scrum meetings (Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives), ensuring 90% adherence to Agile principles and enhancing team collaboration by 40%.

Team Development & Empowerment:

●Championed team development initiatives that cultivated an environment of autonomy leading to measurable improvements, with self-organization rising by 40% while individual accountability surged by 30%.

Sprint Optimization & Delivery:

●Facilitated effective Sprint Planning, improving on-time delivery by 20% by clearly defining objectives and deliverables.

●Identified and addressed obstacles, enhancing workflow efficiency, reducing delays by 30%, and ensuring on-time product delivery.

Process Improvement & Efficiency:

●Spearheaded data-driven reviews and process improvements, increasing team productivity by 20% and reducing development cycle time by 30%.

●Introduced Lean principles, improving process efficiency by 30% through reduced waste and work-in-progress (WIP) limits.

Performance Analysis & Strategy:

●Conducted targeted retrospective sessions with teams to extract insights leading to a measurable increase of 20% in team satisfaction. Drove robust improvements across project delivery processes.

●Analyzed key sprint metrics and translated insights into actionable strategies, resulting in a measurable 25% boost in team effectiveness while enhancing overall project delivery timelines.

WELLSFARGO- CHARLOTTE, NC January 2019- October 2021

Senior Scrum Master

Recruited to lead three Agile teams at this publicly traded consulting and technology services company.

Agile Coaching & Transformation:

●Coached five teams, improving Agile maturity and velocity by 30%, and achieved a 30% process efficiency improvement through SAFe adoption.

Collaboration & Communication:

●Pioneered greater collaboration between cross-functional teams, reducing integration issues by 20% and resolving dependencies early.

●Mediated team conflicts, enhanced cooperation by 30%, and strengthened team dynamics for a healthier work environment.

Performance & Accountability:

●Leveraged Agile metrics to boost team efficiency by 15% and output by 20%.

●Created a culture of accountability by promoting transparency and open communication, leading to a 20% performance gain.

CAPITAL ONE- TYSONS CORNER,VA June 2019- December 2019

SAFe Scrum Master

Hired to guide agile teams on different scrum practices, lean principles, and SAFe framework at this investment and business solutions provider.

Sprint Optimization & Efficiency:

●Accelerated sprint outcomes by 15% through Lean practices and Jira dashboards, reducing cycle times by 20%.

Agile Implementation & Delivery:

●Planned and led the implementation of Agile practices across multiple Scrum teams, resulting in a 20% improvement in on-time delivery through optimized sprint planning and backlog refinement.

M&T BANK, BUFFALO, NY January 2018 – May 2019

Scrum Master

Recruited to facilitate communication, manage the product backlog, and promote agile practices.

Communication & Satisfaction:

●Liaised between business and technical teams, ensuring 90% satisfaction with project updates and 98% satisfaction with key deliverables.

Agile Transformation & Productivity:

●Boosted productivity by 63% and Agile adoption by 90% through best practices and cross-departmental training.

Defect Reduction & Process Optimization:

●Reduced defects by 50% with TDD, BDD, and pair programming, optimizing processes via custom Jira reports

EARLY CAREER SNAPSHOT

Project Manager, Amazon, TX April 2016 – Dec 2017

TECHNICAL SKILLS: Agile Tools: Jira, Azure DevOps, Trello, VersionOne •Frameworks: Scrum, Kanban, SAFe, XP and Lean •Collaboration Tools: Slack, MURAL, Microsoft Teams

EDUCATION

Bachelor of Science in Computer Science, University of Yaoundé, Cameroon

CERTIFICATIONS: Certified Scrum Master (CSM) • ICP-ACC • PSM 1 • ICP-ATF • SAFe 5 Advanced Scrum Master (SASM)

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