Customer Service Experience

DeAndra Lewis

Durham, NC *************@*****.*** 252-***-****)

Professional Experience

DeAndra Lewis

*************@*****.*** 252-***-****

Professional experience

Psycho Bunny - Durham, NC

Retail Associate May 2024 - Jan-2025

• Provide exceptional customer service through personalized product recommendations and relationship-building• Maximize sales by upselling key items and maintaining expert-level product knowledge.

• Support daily operations including store upkeep, inventory checks, and loss prevention.

• Foster a team-oriented environment to deliver a seamless customer experience. Lowe's Home Improvement - Durham, NC

Pickup Associate May 2024 - Dec 2024

• Delivered outstanding service while managing pickup orders and ensuring order accuracy.

• Engaged with customers in a friendly, solution-oriented manner.

• Utilized inventory systems and technology tools to streamline fulfillment.

• Maintained a clean, safe, and organized workspace. North Carolina State University - Raleigh, NC

Safety inspector Aug 2023 - Dec 2024

● Performed lab inspections to ensure compliance with OSHA and safety protocols.

● Identified hazards and enforced corrective actions.

● Trained staff on safety procedures, PPE use, and emergency response

● Managed chemical storage, SDS records, and hazardous waste disposal.

● Investigated incidents and maintained safety documentation. Lowe's Home Improvement - Durham, NC

Customer Service Representative Dec 2022 - Dec 2023

• Resolved customer issues with professionalism and efficiency.

• Ensured smooth checkout experiences by processing returns, purchases, and exchanges accurately.

• Collaborated with colleagues to meet sales goals and improve customer satisfaction. Education

North Carolina State University - Raleigh, NC

Bachelor of Arts in Psychology Expected May 2026 Vance-Granville Community College - Henderson, NC

Associate in Science Graduated May 2023

• Graduated Summa Cum Laude (3.7+ GPA)

DeAndra Lewis

Durham, NC *************@*****.*** 252-***-****) Professional Experience

• Presidential Scholar Award - 2023

• Community Service Leader, National Beta Club (2021-2023)

• Volunteered monthly preparing meals at the local community food bank Skills

• Customer Service & Sales Strategy

• Product Knowledge & Upselling

• Communication & Conflict Resolution

• Time Management & Reliability

• Microsoft Word & Excel

• Inventory Management & POS Systems

• Safety & Sanitation Compliance

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