Customer Service Microsoft Office

Cassi Wagoner Phone: 346-***-****

Email: *************@*****.***

Career Objective:

I am a high energy individual. I excel in multitasking. I have a passion for customer service and hospitality. I have 15 plus years of experience in the customer service industry. Responsibilities always included trustwotthiness in being responsible for financial transactions as directed and established policies and procedures.

Continuously exceeded company’s goals that are set, for example was a part of being the number 1 store in the district by meeting and exceeding company’s goals. Promoted to trainer often being sent to new stores to help improve teams’ ability to meet goals.

Strengths: Kind, driven, critical thinking, empathetic, patient, and trust worthy, excellent listener, team player, goal oriented, knowledge in relevant software includes Microsoft Office, Word and Excel. Detail oriented while multi-tasking, effective communicator.

Strongest attribute: Enjoy helping and working with customers and taking on new responsibilities.

Professional Experience

Starbucks – Barista, Trainer October 2021- Present

Duties: Reviewing and filling customer orderds. Listening to customers needs. Deliver an exceptional customer experience. Craft and deliver quality handcrafted beverages and food. Follows Starbucks operational policies and procedures including those for cash handling and safety and security to ensure the safety of all partners during each shift.

Cornelius Nursery-Cashier April 2021- October 2021

Duties include: Provide best of class service. Demonstrate effective mathematical skills including effective cash balancing. Maintain balance cash balance at the end of each work day as assigned by the manager. Ability to identify customer needs to promote products and services. Ability to make decisions, use judgment within proper authority levels and assume responsibility for results.

House Manager/ mom

Multitask, Organize, team player, Works under high pressure, solution minded creative thinking.

East Transportation Katy ISD- Bus Driver April 2016- May 2018

Demonstrate and ensure safety for each route. Collaborate with team lead. Demonstrate effective time management. Attained Class B CDL license. Knowledge in relevant software such as Microsoft Office, Word and Excel.

Sprouts Farmers Market- Cashier January 2016 – August 2016

Demonstrate effective mathematical skills including effective cash balancing. Balance cash balance at the end of each workday as assigned by the manager. Knowledge in relevant software including Microsoft Office, Word and Excel.

Bay Host, Marketing Champion, Trainer/ Top Golf October 2014 – March 2016

Demonstrate effective time management. Maintain, cooperate and collaborate with daily team meetings. Demonstrate and maintain best of class service. Provide prompt, professional, accurate service and support to all members and associates while abiding to company’s model for service standards. Embracing company’s culture. Maintaining accuracy in work and mathematical skills including effective cash balancing. Creative thinking in increasing social media following. Knowledge in relevant software includes Microsoft Office, Word and Excel.

Pecan Grove Plantation Country Club October 2013- June 2014

Hobbies: Gardening, health, decorating, fashion, crafts with my kids, reading.

References will be provided upon request:

Contact this candidate