Technical Support It
Resume:
Robert Caddy
Warehouse
********@*****.***
Minden, Nevada 89423
Profile
Provided support and guidance to colleagues to maintain a collaborative work environment
Completed day-to-day duties accurately and efficiently
Transported goods to designated areas within the warehouse facility
Education
Pasadena City College, Pasadena Ca.
Key Skills
Technical Support
Network Troubleshooting
Software Installation
Customer Services
Experience
November 2019 - Current
Douglas County - Minden, NV
IT Support Specialist
Maintained current knowledge of technology trends, tools, and best practices in technical support
Demonstrated advanced product knowledge to resolve customer issues effectively
Assisted customers with password resets, account unlocks, and security settings adjustments
Oversaw daily performance of computer systems to ensure optimal functionality
April 2016 – October 2019
Starbucks - Minden
Picker/Pallet Builder
Provided support and guidance to colleagues to maintain a collaborative work environment
Completed day-to-day duties accurately and efficiently
Transported goods to designated areas within the warehouse facility
November 2012 – April 2016
Walmart - Garnerville, NV
Electronics Sales Associate/Overnight Stocker
Resolved customer complaints regarding products or services in a timely manner
Educated customers on various product offerings, including products, enabling better buying decisions
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Promoted additional services such as extended warranties and repair plans
Provided expert advice on the latest electronic devices, including features, benefits, and usage
January 2011 - November 2011
Spare Backup - Minden, NV
Technical Support Representative
Developed and delivered training sessions to customers on how to use products more effectively
Resolved escalated customer service issues in a timely manner
Analyzed data from customer surveys to identify trends in customer needs and requests
Trained new support representatives on troubleshooting techniques and company support protocols
Developed and maintained strong relations with customers to meet quality expectations
Accomplishments:
5 year pin from Douglas County
5 year Certificate of Appreciation from Douglas County
Certificate of employee Recognition from Sandra Odonnell and Douglas County
Certificate of employee Recognition from Paula Lochridge and Douglas County
Contact this candidate