Customer Service Harm Reduction
Resume:
Nequanda Bass
Harm Reduction Specialist
Bronx, NY 10460
*********@*****.***
Professional Summary
Results-driven Harm Reduction Specialist with 1 year of experience in supporting individuals with homelessness and struggling with substance abuse issues. Proficient in leadership, customer service, and organizational skills. Possesses a strong background in behavioral health, motivational interviewing, and crisis intervention. Currently pursuing a CASAC-T. Reverse overdoses on a timely manner. Assisted the public with clean needle exchange, test strips for xylezene and fentanyl. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Harm Reduction Specialist
Acacia Network-Bronx, NY
September 2023 to Present
• Reversal of overdose
• Engaging with participants
• Xylezene and Fentenyl Test strips distribution
• Connection to detox rehabilitation centers
• Connection to Prep
• Connection to medical
• connection to mental health clinics
• Distribution of food on a daily basis
Security Guard
Taqwa Security-Bronx, NY
July 2021 to June 2022
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
Sales Associate
Old Navy-Bronx, NY
September 2018 to October 2019
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
Education
GED
MCNY CASAC Program - Bronx, NY
September 2024 to Present
Skills
• Leadership
• Working with people with developmental disabilities
• Organizational skills
• Motivational Interviewing (2 years)
• Customer service
• Home & community care
• Recruiting
• Interviewing
• Security
• Computer literacy
• Prepress
• Microsoft Office
• Spanish
• Retail sales
• Mentoring
• Print Design
• Graphic Design
• ADLs
• Restaurant experience
• Computer skills
• Recovery Coach and CRPA-P
• Graphic design
• Caregiving
• Behavioral health
• Time management
• Bilingual
• Negotiation
• Crisis Intervention
• Communication skills
• Individual / Group Counseling
Certifications and Licenses
Harm Reduction Certification
June 2024 to Present
Additional Information
HIV Prevention Certificate
Contact this candidate