Customer Service Data Entry

Jacolby Roberts

*********@*****.*** 984-***-**** Durham, NC

OBJECTIVE

Dedicated and hardworking professionals seeking a position that utilizes my experience in customer service, manufacturing, retail, and warehouse environments. Known for being dependable, detail-oriented, and a strong team player, I am eager to contribute to a company’s growth and long-term success.

WORK EXPERIENCE

Record Specialist Morrisville, NC

Iron Mountain March 2024 – March 2025

Responsible for organizing and storing client documents using a cherry picker in a warehouse setting.

Retrieved documents for scheduled destruction or termination in accordance with company protocols

Handled loading and unloading of materials for and from third-party vendors, ensuring accurate and efficient processing.

Cadet Morrisville, NC

Best Buy February 2020 – January 2024

Delivered and installed of appliances and other tech

Repaired and hauled-away of appliances, televisions, and other tech

Determined the best way to install major appliances

Measured and protected areas during installation

Ensured customer satisfaction

Shipping and Receiving Durham, NC

Foxx Conn September 2019-February 2020

Followed up daily incoming receiving. Makes sure received goods are received in timely manner.

Maintained daily receiving log

Played SAP transactions for received goods

Reported any discrepancy to the supervisor and SCM team

C-TPAT compliances

Followed up shipping schedule and requests. Makes sure shipments are shipped on time.

Ensured the timely delivery of materials a the most economical cost, consistent with quality standards, affecting quality by assuring that suspicious material is identified and that material is handled.

Coordinated with shipping carriers, internal customers and external customers.

FG daily cycle count.

EDUCATION

Riverside High School Durham, NC 27712

Graduated 2013

SKILLS

Microsoft Excel • Microsoft Outlook • Customer Service • Microsoft Word • Relationship Management • Problem Solving • Data Entry • Microsoft Windows • Time Management • Management Software) • Search Engine Optimization • Customer Relationship Management • Inventory Control •

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