Project Manager Management

Chance Frazier

**** ******* *****

McKinney, TX *5071

******.*******@*****.*** 469-***-****

Professional Summary

Results-driven Project Manager with extensive experience leading initiatives in M365 migrations, EDR/MDR/XDR implementations, network infrastructure solutions, and managed IT services. Skilled in planning, coordinating, and executing projects that enhance IT security, operational efficiency, and organizational resilience. Proven ability to implement managed service solutions to meet customer requirements that ensure proactive monitoring, compliance, and seamless technology integration. Adept at managing cross-functional teams, optimizing workflows, and driving strategic IT initiatives that align with business objectives. Committed to continuous learning, fostering innovation, and leveraging emerging technologies to enhance cybersecurity and IT service delivery.

Skills

•Technical Skills: Network Security, Unified Communications, Data Networking, Incident Response, Vulnerability Assessment, M365, EDR/MDR/XDR Solutions

•Programming Languages: Python, Bash

•Operating Systems: Windows, Linux

•Soft Skills: Communication, Problem-Solving, Teamwork, Project Management

•OEM Competencies: Microsoft, Zoho, ServiceNow, Atera, ScreenConnect, Zabbix, Site 24X7, SentinelOne, Huntress, DNS Filter, KnowBe4, AlienVault/LevelBlue, ConnectSecure, Cisco, Fortinet, Aruba, Avaya,

•Inside/Outside Plant Skills: Data Center design and build, Low Voltage Cabling, AC/DC power, PDU, Wired and Wireless Media- Twisted Pair Cabling, Coaxial Cabling, Fiber Optic Cabling, and Radio Wave (Wi-Fi, cellular, Bluetooth)

Professional Experience

Project Manager for M365, EDR/MDR/XDR, and Network Infrastructure Solutions

Netrio, McKinney, TX

November 2021– April 2025

•Managed implementation projects for Microsoft 365, Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), Extended Detection and Response (XDR), and network infrastructure solutions.

•Coordinated with stakeholders to define project scope, objectives, and deliverables.

•Ensured timely delivery and adherence to budget, while maintaining high standards of security and compliance.

•Assisted with deploying agents using various toolsets as well as with setting up information/event collection toolsets.

•Led field service projects, overseeing on-site deployments, system integrations, and troubleshooting to ensure optimal performance and client satisfaction.

Unified Communications Engineer

ConvergeOne, McKinney, TX

March 2017 – October 2021

Led the design and implementation of unified communication solutions, including VoIP systems and video conferencing, ensuring seamless deployment, operational efficiency, and alignment with business objectives.

Managed and optimized communication networks, leveraging project management methodologies to enhance reliability, performance, and scalability across enterprise infrastructure.

Directed cross-functional team coordination, overseeing project timelines, resource allocation, and stakeholder engagement to successfully integrate communication systems within existing IT frameworks.

Network Engineer

Shared/Arrow, Irving, TX

November 2005 – February 2017

Managed project execution for 50+ DigiCel customer installations across 3 regions, increasing onboarding efficiency by 25% through streamlined workflows and resource coordination.

Managed end-to-end implementation of network monitoring systems, ensuring maximum uptime and proactive issue resolution through strategic oversight.

Directed performance monitoring operations, swiftly troubleshooting connectivity issues and maintaining network integrity across all deployments.

Provided SME guidance for network monitoring solutions, optimizing system reliability and driving continuous improvements in network security and efficiency.

Director Operations

DataVon, Richardson, TX

January 2000 – October 2005

Managed network deployment operations, overseeing inside and outside plant infrastructure at data centers, ensuring strategic resource management, stakeholder coordination, and on-time project execution to maximize efficiency.

Led circuit provisioning projects, establishing secure, high-performance connectivity between Points of Presence and the Public Switched Telephone Network while driving network scalability and operational resilience.

Managed Network Operations planning, implementing proactive monitoring strategies, optimizing infrastructure performance, and enhancing soft switch reliability to ensure high availability, security, and seamless functionality.

Education

High School Diploma

Richardson High School Richardson, TX

Certifications

Google Cybersecurity Professional Certificate V2 (2024) - Those who earn the Google Cybersecurity Certificate have completed eight courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in cybersecurity. They are competent in beginner-level Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS). They know how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate.

Avaya OfficeLinx (2020) - Avaya Officelinx certification focuses on equipping professionals with the skills to manage and support Avaya's unified messaging solutions.

Aruba ACMP (2016) - This certification validates that you have the networking knowledge and skills required to implement, configure and manage advanced Aruba Wireless Local Area Network (WLAN) enterprise solutions utilizing the operating system (AOS8) architecture and features.

ITIL 4 Foundation (2010) - ITIL certification is a globally recognized credential that demonstrates expertise in IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) framework. ITIL provides the best practices for managing IT services to align them with business objectives, improve service quality, and reduce costs.

Professional Development

•Completed various online courses in cybersecurity fundamentals, network security, and ethical hacking.

•Attended cybersecurity webinars and workshops to stay updated on the latest trends and threats.

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