Project Management Customer Service

KEVIN BROWN

Gastonia, NC ***** *****.*****.****@*****.*** 346-***-**** www.linkedin.com/in/kevin-b-a0978929

MICROSOFT 365 CLOUD IDENTITY AND SECURITY CONSULTANT

Dynamic and results-oriented Microsoft 365 Consultant and cybersecurity student with experience in Microsoft cloud identity, security, and compliance. Adept at project management, communication, time management and customer service. I am known for leveraging education and past career experiences to enhance information technology, computer networking and cloud deployment. Core competencies include:

CORE COMPETENCIES

Cloud Security Microsoft 365 Administration Purview Troubleshooting Entra ID Conditional Access Cloud Computing Analysis Technical Support Data Loss Prevention Data Lifecycle Management Data Classification Taxonomy Insider Risk Management

TECHNICAL SKILLS

Cloud and Hybrid Systems: Managing Cloud Identities in Office 365 Data Labeling and Taxonomy OS Windows Entra ID Connect 7/8/10/W2K8/W2K12/W2K16/W2K19 Azure AD PowerShell Module Microsoft Defender Cloud App Security (MCAS) Windows Autopilot Microsoft Purview Endpoint Management Identity Synchronization Governance Risk & Compliance Sensitive Information Types (SITs) Data Loss Prevention Information Protection

Technical Knowledge: Microsoft Azure Portal Management PC and Server Deployment Azure Active Directory

Office 365 Advanced Threat Protection Microsoft Edge Enterprise Chromium Exchange 2010, 2013, 2016 Hybrid and Cloud related technologies Active Directory Federation Services (ADFS) Azure PowerShell Familiar with Virtualization Platforms and Technology Single-Sign on technologies Identity Management and troubleshooting Azure Directory Health Check.

Computer Software Applications: Microsoft Office Suite 2003, 2007, 2010, 2013, 2016, 2019, Office 365, M365 (Word, Excel, PowerPoint, Outlook, Project) Kaseya ticketing system Fast Track Orchestration Portal LANDesk Numara Ticketing Remedy ticketing Microsoft Dynamics CRM (sales and service) Rave Ticketing System

Networking: Basic knowledge of Networking principles familiarity with LAN infrastructure design Implementation administration maintenance and support (TCP/IP Protocol switches routers DNS DHCP).

PROFESSIONAL EXPERIENCE

Dell Technologies, Charlotte, NC Feb. 2020 – Nov. 2024

Microsoft 365 Consultant

Streamlined project management, consulting, and engineering processes for medium-to enterprise-scale clients, resulting in an 18% average growth in consulting services. Provided technical migration and remediation assistance.

Configured Active Directory Connect/Entra ID Connect.

Performed user Identity remediation and configuration.

Configure and test DLP and information protection policies in Purview

Data classification taxonomy configuration and security and compliance configuration in Purview.

Demo and configure Microsoft’s latest Azure mobile device management and security products.

Assisted in change management and user / administrator experience.

Aid in configuring SharePoint Online and deploying collaboration and team sites.

Microsoft Teams’ governance and deployment.

OneDrive for Business Deployment and Configuration.

Office 365 Advanced Threat Protection.

Azure Identity Protection.

Assisted with Office 365 workload / service configuration.

Dell Technologies (Insight Global), Charlotte, NC Jun. 2017 – Feb. 2020

Fast Track Engineer III

Facilitated the onboarding of Azure Active Directory (now Microsoft Entra ID) and Exchange Online for enterprise clients, achieving seamless integration of on-premises and cloud user IDs.

Configure ADFS 2.0 and ADFS 3.0.

Beta Tester for Microsoft Teams.

Aid in deploying Microsoft Modern Workplace.

Configure and test DLP and information protection policies in Purview

Deploy Enterprise Mode Site List configuration for IE11 compatibility.

Configure and deploy Intune and mobile device management.

Proof of concept on-premises, cloud, and hybrid deployments.

Demo user experience and IT Pro experience prior to cloud deployment.

Deploy solutions in dev environment with customer technical staff.

Aid with Office 365 migrations and deployment.

Assist with Office 365 workload / service configuration.

Driving Active Usage in each organization to maximize the potential of productivity with O365.

Exchange Hybrid Migrations 2010/2013/2016.

Microsoft (Blueprint Consulting Services), Charlotte, NC Nov. 2015 – Jun. 2017

Onboarding Migration Engineer

Led a team to design and provide technical guidance for Office 365/Microsoft 365 services, achieving over 10% adoption and utilization among medium, enterprise, and university clients. Azure Active Directory Configuration and support.

On-Premises active directory migration and synchronization to Azure Cloud / Office 365.

Champion Organizational assessments and deployments for Office 365 and migration.

AD FS 3.0 Deployment and configuration.

Enterprise organizational support i.e., Johnson & Johnson, University of Utah.

Azure Active Directory Connect and troubleshooting / upgrades.

Provide customer guidance on configuration security and compliance after migrations in Purview

SMTP Soft matching for troubleshooting synchronization.

Building relationships with Internal and External stakeholders.

Various Email migration support and deployment scenarios. Hybrid, Staged, Simple MRS and Cutover.

SharePoint Online Configuration and Administration.

Intune EMS Mobile Device Management and Mobile Application Management without Enrollment.

Skype for Business Configuration and Deployment.

Yammer Online and interdepartmental and organizational collaboration.

Consistent in keeping company SLA.

Consistently keeping an NSAT or customer satisfaction score at 190 or >. 200 being the greatest.

Consistently drive adoption to 10% workload utilization for each client or organization.

EDUCATION

Bachelor of Science in Cybersecurity and Information Assurance (in process)

Wester Governor’s University

Anticipated completion date: Nov. 2026

Associate of Science (A.S.), Computer Networking Systems

ITT Technical University, Charlotte, NC

Professional Development Training

Over 30 Training Courses including:

SC-400 Microsoft Security and Compliance Administration

Linux – networking and scripting in Kali

Python - security and networking

Active Directory – Threat Hunting Copilot for Microsoft - Security

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