Data Analytics Customer Service

RUDOLPH FIIFI AIKINS

ADDRESS: P. O. BOX KN ****, ACCRA, GHANA · PHONE: (+233) 024-***-****

EMAIL: *************@*****.***

EDUCATION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY BSc. Statistics – Kumasi, Ghana Sep. 2015 – May. 2019 Dissertation: A time series analysis of burn cases reported at the burns and intensive care unit of the Komfo Anokye Teaching Hospital”.

MFANTSIPIM HIGH SCHOOL

GENERAL SCIENCE – Cape Coast, Ghana Sep. 2012 – May. 2015 WORK EXPERIENCES

CONSUMER FINANCE OFFICER

Access Bank PLC – Accra, Ghana Jun. 2021 – December 2024

Data Analytics

Loan Processing

Loan Recoveries

Retail Operations

MONITORING AND EVALUATION

NATIONAL SERVICE, GHANA AIDS COMMISSION – Accra, Ghana Sep. 2019 – Aug. 2020

Data Analytics

Monitoring and Evaluation

Report Writing

SKILLS

Microsoft 365 • MATLAB • Analysis

Research • SPSS • Monitoring

R Studio • Evaluation • Communication

LEADERSHIP/MEMBERSHIP

Kumasi Obuasi Diocesan Scholarship Scheme – Ghamsu KNUST – Chairman (2018 – 2019 )

Kumasi Obuasi Diocesan Scholarship Scheme- Ghamsu KNUST - Financial Secretary(2017-2018)

BSc Statistics 2019 Class Financial Secretary

Mfantsipim School Music Directory- 2014/2015 Academic Year

Member of MFANTSIPIM OLD BOYS ASSOCIATION – MOBA 15 AND MOBA ALUMNI GROUP

Methodist Church Ghana Church Organist Association

Head Teller - Access Bank

RUDOLPH FIIFI AIKINS

ADDRESS: P. O. BOX KN 2283, ACCRA, GHANA · PHONE: (+233) 024-***-**** EMAIL: *************@*****.***

VOLUNTEERING

ALUMNI COORDINATOR/ADMINISTRATIVE OFFICER

Emmanuel School – Accra, Ghana Oct. 2021 – Present

Responding to alumni enquiries, planning and execution of alumni events and activities, including reunions, fundraising and career development workshops

Assisting the admissions office with students’ enrolment and preparation for academic work

Maintaining a two-way communication channel for dissemination of newsletters and management of parents’ complaints and enquiries to ensure customer retention and satisfaction by 80%. SCRIPT QUALITY CONTROL OFFICER

West African Examination Council – Cape Coast, Ghana Sep. 2020 – March. 2021

Ensured accurate analysis on marked exams scripts

Produced intensive calculation and tallying on exams scripts

Played a key role in identifying errors in marked scripts, providing real-time updates and offering solutions.

Provided data to assist in the analysis and monitoring of WASSCE performances of various schools.

Interpreted overall WASSCE performances and forecasted future performances INTERNSHIP

MARKETING

Access Bank – Accra, Ghana Jun. 2018 – Aug. 2018

• Marketing

• Account Opening

• Customer Service

CUSTOMER SERVICE OFFICER

Ghana Commercial Bank – Dadieso, Ghana June. 2017 – Aug. 2018

Account Opening

Customer Service Operations

EXECUTIVE DATA ENTRY CLERK

ACREATY – Accra, Ghana March. 2021 – May. 2021

Data Entry

REFERENCES

Available upon request

Contact this candidate