Customer Service Agent
Resume:
K A R A B O M O D I G A
· 065-***-**** · *************@*****.***
Code 8 Drivers License
Johannesburg
PROFESSIONAL SUMMARY
As a dedicated and detail-oriented Customer Service Agent in the aviation industry, I bring extensive experience and ability to the role. Currently studying towards a Diploma in Tourism Management and with a certificate in Customer Service, I have a solid foundation in hospitality and customer relations. I excel in managing passenger inquiries, resolving issues efficiently, and ensuring a seamless travel experience. Known for exceptional communication skills, a proactive approach to problem- solving, and a commitment to enhancing customer satisfaction, I am eager to use my ability to contribute to a dynamic team and support organizational goals.
STRENGTHS AND EXPERTISE
Professional Communication
Customer Relationship Management
Microsoft Office Suite
Organisation
Time Management
Analytical Thinking
EDUCATION
Diploma Tourism Management University
of South Africa
Higher Certificate Tourism Management
University of South Africa
Certificate Customer Service
EPT Aviation Training
Current
2024
2017
PROFESSIONAL SUMMARY
Customer Service Agent Oct 2021 – June
2025
Colossal Aviapartner
• Manage passenger inquiries and provide correct information about flights, schedules, and procedures
• Resolve passenger issues and complaints in a professional and efficient manner
• Ensure compliance with airline policies, security regulations, and safety procedures
• Process ticket changes, upgrades, and cancellations
• Handle baggage check-ins and oversee lost or delayed luggage inquiries
• Provide exceptional customer service to enhance passenger experience and satisfaction
• Maintain correct records of passenger interactions and transactions
• Collaborate with team members to achieve operational goals and improve service standards Admin
Feb 2024 - March 2024
Colossal Aviapartner (Emirates Airlines)
•Coordinating with Emirates' teams
• Managing documentation and records
•Providing administrative support for flight operations
• Handling communication with airlines, airports, and other stakeholders
• References:
Given Matsoso -Supervisor
Colossal Aviapartner
Solomon-Supervisor
Colossal Aviapartner
Bibi Hajira- Supervisor
Emirates Airlines
Annoushka Norman-Supervisor
Emirates Airlines
Contact this candidate