Customer Service Software Developer

Shafiq Keshtiwan

214-***-**** ******.*******@*****.*** Arlington, TX 76010

PROFESSIONAL SUMMARY

Dedicated and versatile IT professional with extensive experience in troubleshooting, network maintenance, and customer service. Proven track record of delivering projects on time and enhancing operational efficiency through effective problem-solving and collaboration. Eager to leverage technical expertise and transferable skills in a software developer role to drive innovation and success.

EDUCATION

Associate of Applied Science 08/2025

Computer Information Technology

Dallas College

SKILLS

• Network Troubleshooting • Problem-Solving

• Hardware/Software Installation • Project Management

• Network Security • Effective Communication

• Technical Support • Adaptability

EXPERIENCE

Maintenance Worker, Self-employed 07/2021 - Present

● Install ceiling fans, TV mounts, and assemble furniture, ensuring customer satisfaction and safety.

● Conducted construction work, including repairs and renovations, to enhance living space.

● Provide exceptional customer service, addressing client needs and resolving issues promptly.

● Maintained a high standard of workmanship, leading to repeat business and positive referrals.

IT Project Coordinator, Spectrum 08/2019 – 06/2021

● Troubleshot and repaired coax, fiber-based phone, internet, and video services, ensuring seamless connectivity for commercial clients.

● Surveyed, installed, and maintained Wi-Fi network products, enhancing network performance and reliability.

● Collaborated with cross-functional teams to deliver projects on time and within budget.

● Implemented process improvements, increasing efficiency and reducing downtown. Data Center Technician, APOD Group LLC 10/2018 – 07/2019

● Provided onsite professional support for ITS, ensuring optimal performance of routing and switching infrastructure.

● Delivered hands-on support to customers and remote teams, resolving technical issues efficiently.

● Installed and implemented racks, fiber patch panels, and terminated Cat5/Cat6 cabling, enhancing network infrastructure.

● Maintained software applications and hardware, ensuring system reliability and performance.

Security Office, City Bank 12/2017 – 09/2018

● Ensured the security of the City Bank facility, monitoring access and verifying employee badges.

● Conducted regular patrols, identifying and addressing potential security risks.

● Responded promptly to security incidents, maintaining a safe environment for employees and customers.

● Collaborated with law enforcement and emergency services as needed. Linguist, United States Armed Forces US Embassy 09/2014 – 10/2017

● Served as a linguist and cultural advisor, facilitating communication between US armed forces and local populations.

● Translated documents and conversations accurately, ensuring clear understanding and effective operations.

● Advised on cultural nuances, enhancing mission success and fostering positive relationships.

● Supported intelligence operations, providing critical language and cultural insights. IT Technician, ACCL Camp Grizzly 03/2011 – 08/2014

● Resolved issues related to Windows and Mac operating systems, network connectivity, and hardware/software errors.

● Maintained network security by configuring firewall rules, web content filtering, and malware prevention.

● Installed Software applications, hardware peripherals, and updates drivers, ensuring system efficiency.

● Set up and maintained local and network printers, optimizing print services for users.

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