Customer Service Associate Manager

**/**** -

**/****

Client Services Rep

HIBU INC., CEDAR RAPIDS, IA

Took inbound calls from clients and sales regarding payments and claim investigations Worked department emails

Assisted Management with escalated issues

Took escalated calls

01/2007 -

01/2012

Associate Manager Customer Service and Manager Inq HIBU INC., CEDAR RAPIDS, IA

Customer Service Associate Manager

Oversee my individual team

Monthly one on ones

Report to upper management on issues, concerns, and overall results for the month Take escalated calls

Customer Service Manager Inquiry and Operations

Oversee the departments

Monthly one on ones

Report to upper management on concerns, issues, and overall results for the month 01/2004 -

01/2007

Associate Manager Sales Liaison

hibu, Cedar Rapids, IA

Oversee my individual team

Monthly one on ones

Report to upper management on issues, concerns, and overall results for the month Take escalated calls

10/2001 -

01/2004

Collections Representative Collections Trainer Col hibu, Cedar Rapids, IA

Collections Representative

Collections Trainer

Collections Manager

Take inbound calls from clients to pay their bills Make outgoing calls to client to pay their bills

HEIDI LYONS

Phone: 563-***-****

Email: ******************@*****.***

Ability Summary

Customer Service Professional with 23 years experience at hibu. Notable accomplishments include assisting IT in rolling out new systems, Training all employees on various new procedures, and traveling to various states to train and assist our Sales team on the in's and out's of our Customer Service Department. Employment History

Train new hires on systems and processes

Train current employees on new systems and processes Oversee the department

Monthly one on ones

Report to upper management on issues, concerns, and overall results for the month General High School Curriculum

High School Diploma

West Delaware High School, Manchester, IA

None Specified

I am a fast learner, and I am dedicated to the company that I am working for. I love taking on new projects and responsibilities. I have a wealth of knowledge from being in Customer Service for 20+ years.

Education History

Occupational Licenses, Certificates and Training

Additional Information

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