Customer Service Call Center

JOHN GERBER ************@*****.***

*** *. ****** ******* **.

760-***-****

EXPERIENCE

Khovnanian Homes 12/24 to Present Phoenix Az

Home Warranty Manager

Daily use of Corrigo software system to schedule vendors to do repairs. Scheduling homeowner visits to check on repairs needed during warranty period. Explain to new homeowners warrantable items and procedures. Going to management to approve P.O. work for repairs. Contacting homeowners daily to sign off repair work after completion. Walking properties doing QC walks for new houses sold, Coordinating with construction superintendents to resolves repair issues before buyer takes possession. Managing new tickets that come in, and making same day contact with homeowners to acknowledge receipt of service ticket and schedule visits to inspect. Enter into software system all correspondence with homeowners and vendors.

National Credit Center

11/12 -11/24

San Diego CA/

Account Executive /Outside Sales

Responsibilities include business-to-business sales calls to the retail auto industry. Making daily sales calls of 100 per day, Follow up calls to existing accounts tracking new and existing orders in Sales Force CRM.

Daily incoming calls for customer service for all existing clients.

Conduct 5client meetings per week, performing evaluations on proposals, preparing sales contracts, conducting retention and service calls, and maintaining proper sales reports. Daily use of all Microsoft Office applications.

American Home Loans, 03/97- 10/12 Lake Forest Ca.

Inside sales

Daily incoming and outgoing sales calls selling 1st and 2nd mortgage loans, Process and set up new loans for 1st payments. Conduct marketing sales call to generate more advertising to the retail public, Qualifying homeowners income and personal data to submit loans for approval. Pipeline of 25-40 loans monthly. Opening title reports, scheduling appraisals to check value of properties to qualify for loan terms.

Any And All Home Inspections 2008-Present

( Part Time Home based Business) Palm Desert Ca

Residential and Commercial home inspections done monthly. Checking all items in property ( Gas, water, Roof, appliances and electrical for functionality and giving solutions to any items that need repair. Reporting in easy terms so new homeowners can understand and ask follow up questions or address any concerns. Over 2500 hundred residential inspections performed and 150 commercial inspections performed

Oasis Vacation Club 12/20 to Present

Palm Springs

Customer Service Field Representative Part Time On Call

Checking in Air B&B clients after hours .helping them make sure how to turn on appliances, Heaters, and A/C Units.

Damage checks performed at check in and checkouts to ensure customer satisfaction at the time of check-in of rental. Troubleshoot and or fix all appliances if parts are not needed, Daily turning in of work orders and or scheduling repairs with vendors

Experience in Salesforce and all Microsoft Office programs

Slack, Outlook, and LinkedIn Navigator