Customer Service Business Administration

FERNANDA LACAZ

• Saint Johns, FL ***** • 904-***-**** • ********@*****.***

Professional Summary

Recent Business Administration and Management Graduate Former Golf Collegiate Athlete Youth Sports Instructor

Motivated and disciplined Jacksonville University alumin with a strong foundation in Business Administration and over 3.5 years of experience as a collegiate golf student-athlete. I am currently working in the educational field as a Youth Multi-Sport Instructor at First Athletes Sports Training (FAST).

For the past two years, also worked seasonally in the golf industry, supporting event planning and delivering high-level customer service. Gained hands-on experience through a marketing internship and a business assistant role with Elite Performance Coaching, a golf coaching business. Skilled in customer engagement, event support and planning, and using golf to build relationships. Brings a high standard of excellence, adaptability, and team-oriented mindset to every opportunity.

Education

Previous: Flagler College

Graduated: Jacksonville University

Bachelor of Business Administration and Management

•GPA 3.6

•Named Dean’s list:

•Flagler College 2021/2022

•Jacksonville University 2024/possibly 2025

•Academic all American 2022.

Languages

•English

•Spanish

•Portuguese

Skills

Sports Leadership & Coaching

Customer Service & Client Relations

Event Planning & Coordination

Marketing & Social Media

Team Collaboration & Communication – both as an athlete and instructor

Time Management & Discipline – Developed through balancing academics, athletics, and part-time roles.

Microsoft Office & Google Workspace – Word, Excel, PowerPoint, and Google tools for presentations, reports, and scheduling.

Work and professional History

First Athletes Sports Training (FAST)

Youth Sports Instructor – St. Augustine, FL

October 2024 – Present

Lead engaging, age-appropriate sports sessions for children aged 2–6, focusing on skill development, teamwork, and fun.

Implement structured lesson plans that introduce fundamental movements and basic sports techniques.

Ensure a safe and inclusive environment, fostering positive relationships with participants and parents.

Collaborate with fellow instructors to maintain high-quality program delivery.

Job Skills

Multi-sport class planning and instruction.

Child Engagement and improvement in motor skills .

Lesson Planning

Safety Awareness

Team Collaboration

Elite Performance Golf Travel

May 2024

Marketing/logistics Assistant. (Remote/seasonal)

•Assist in developing marketing brand.

•Create advertising to develop the company.

•Assist in developing documents with company’s information to public distribution.

•Create Instagram content for new products and public.

•Play golf with important and new clients for their entertainment.

Job Skills

•Entertaining Customers

•Written and Verbal Communication

•Marketing and Business knowledge

•Sales

•Organization of group trips (clients)

Elite Performance Coaching

June 2023

Business Assistant internship

•Help develop coaching/practices programs.

•Owner’s assistant.

•Create content for new products and public.

•Video recording for client’s content.

Job Skills

•Schedule Organization.

•Written and Verbal Communication

•Marketing and Business knowledge.

Contact this candidate