Customer Service Representative
Resume:
Mishelle Parkins
Columbus, OH *****
**************@*****.***
Professional Summary
Hi, my name is Mishelle but I go by Nikki, and I am very dedicated, determined, and motivated to be successful at everything I do. I set goals that are achievable no matter what, and complete whatever task I am given. I'm a go getter, with high ambition and put my all into everything thing I do! I love people, very people friendly with great customer service skills, And i'm very respectful to not only my co workers but most importantly to the customer. Time management is very important to me so I always make sure I am on time and prepared. I have been a server most of my life as well as a cashier and worked in the restaurant business as well. I love math and Im great with money.. I love to help others and I have a passion For people! I have experience as a shift leader as well.As management. I have certificates for business management and Customer service representative. I also majored in business management, Social services, as well as human services. I also went to beauty school and attained my cosmetology license. I'm a very driven, happy person who enjoys putting a smile on your face! Looking forward to hearing back from you soon!
Work Experience
Server
Kona Grill-Columbus, OH
April 2025 to Present
I greet and welcome customers, I take drink orders and upsell cocktails, Deliver drinks and take food orders, Deliver food, suggest dessert, pre bus my tables, clean my area, complete my sidework at the end of my shift, And always try to make sure my customer leaves happy and satisfied! Cashier/Customer Service
Lee's Famous Recipe Chicken-Lima, OH
July 2024 to January 2025
I worked at lees chicken. From july first till the beginning of january in which I moved from Lima To columbus. I ran the drive through as well As register, I also prepared meals and always cleaned up when Done, I was also closer.
Room keeper
Motel 6-Lima, OH
January 2023 to July 2024
I cleaned rooms, Which included me making beds, Cleaning and wiping down the sink and bath tub and night Stands and sweeping and mopping the floor. I also was friendly and welcoming to guest. Server/Cashier
Ralphie's Restaurant - Sports Eatery-Lima, OH
May 2016 to June 2018
I was a server/ cashier As well as a shift leader. I greeted and welcomed customers, I delivered drinks, Put orders in and delivered food to customers. Pre bussed my table, suggestive sell, swept and mopped in the dining room as well as in the kitchen. Broke down the lines, also did prep. I also helped with scheduling employees and any questions the employees had and answered them as best I could. I stayed over and closed as well. I work there until they closed for good. Education
GED and some college in Customer service representative, business management, social services as well human services and cosmetology Apollo Career Center Rhodes state, Sinclair, and the Ohio state beauty academy-Dayton, OH I have certificates for Business Managment and Customer service representative. I also majored in Business Management as well as Social Services, and later on majoring in Human Services. I also went to beauty school and attained my Is cosmetology license At the Ohio State Beauty Academy. Skills
• Cashiering
• Food Service
• Kitchen Experience
• Microsoft Office
• Restaurant Experience
• Math
• Cleaning Experience
• Serving Experience
• Meal Preparation
• Business Management
• Host/Hostess
• Shift Management
• Hair Styling
• Social Work
• Makeup Application
• Time Management
• Food Preparation
• Cooking
• Retail Sales
Certifications and Licenses
Buisness management certificate
July 2017 to Present
Took business management classes for 3 months And then received my certificate. Customer service representative certificate
January 2017 to Present
Made sure I went to all of my classes, And was able to receive my customer service representatives certificate.
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