Office Manager Customer Service

MARTHA ZAMORA

*******@*******.*** 949-***-**** Irvine, CA 92602 WWW: Bold Profile

Objective

Office manager with proven expertise in managing operations at ITC Dental, specializing in patient relationship management and team efficiency enhancement. Bilingual in Spanish and English, with strong skills in patient billing and scheduling. Achievements include fostering a collaborative work environment that boosts productivity and elevates service quality.

Skills

Highly organized and friendly professional

Able to establish long-term, positive relationships

Skilled in working independently and as a team player

Bilingual (Spanish and English)

Graduate of University of Guadalajara, Mexico

Office management

Patient billing

Schedule coordination

Staff training

Customer service

Attention to detail

Multitasking capacity

Positive attitude

Billing

Scheduling

Customer relations

Scheduling and coordinating

Professional Experience

ITC Dental Laguna Hills, CA

Office Manager

08/2015 - Current

Prepared office for daily appointments by managing opening procedures, chart setups, and supply arrangements.

Balanced daily collections and expenses while preparing billings for patients and insurance carriers.

Greeted up to 20 patients daily, fostering rapport and effective communication with each individual.

Created and maintained a cohesive work environment to enhance staff efficiency and timeliness.

Nothing Bundt Cakes Mission Viejo, CA

Bakery Store Manager

01/2013 - 07/2015

Directed all bakery operations, enhancing efficiency and product quality.

Oversaw retail merchandising strategies to maximize customer engagement.

Developed and executed sales and marketing campaigns to drive revenue growth.

Coordinated promotions and special events to attract new customers.

Buzzle.com, Inc. Costa Mesa, CA

Business Development

01/2013 - 02/2015

Collaborated with multiple departments to enhance company reach and productivity through strategic alliances.

Identified publishers and educational institutions to leverage intellectual property for increased user traffic and advertisement volume.

Aesthetic Dental Associates Family Dentistry San Clemente, CA

Dental Office Manager

01/2009 - 01/2013

Preparing office for daily appointments, including office opening, chart setup, financial arrangements and adequate supplies for staff and patients.

Balancing daily collections and expenses, preparing billings to patients and insurance carriers.

Greeting upto 20 patients daily, cultivating rapport and smooth friendly communication with each one and their needs.

Creating and maintaining a cohesive and productive work environment, ensuring timeliness and efficiency of all staff members.

Neiman Marcus Fashion Island Newport Beach, CA

Retail Sales Representative

01/2000 - 01/2011

Greeted customers and ascertained each customers wants and needs.

Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Computed sales prices, total purchases, received and processed cash or credit payments, maintained records related to sales.

Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.

Answered questions regarding the store and its merchandise.

Described merchandise and explained its use, operation, and care of merchandise to customers.

Ticketed, arranged and displayed merchandise to promote sales. Prepared sales slips or sales contracts.

Placed special orders or called other stores to find desired items.

Exchanged merchandise and accepted returns for customers. Bagged or packaged purchases including gift wrapping.

Maintained inventory including requisition of new stock.

Family Dentistry Tustin, CA

Dental Office Manager

01/2006 - 01/2009

Similar duties as noted in present employment.

Laurel Gift Shop Irvine, CA

Merchandising and Sales

01/1999 - 01/2000

Nordstrom South Coast Plaza Costa Mesa, CA

Retail Sales Representative

01/1995 - 01/1999

Education

University of Guadalajara Mexico

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