Part-Time Call Center

Francis Klees

****************@*******.***.*** 507-***-****

Summary

Highly motivated, creative, and team-driven professionals seeking a full-time or part-time position with experience in the call centers, retail, and healthcare industries.

Education

Rasmussen University – Bloomington, MN

Bachelor of Science in Marketing and Sales Management

2019 - 2021

Recognized on Rasmussen University Dean’s List, Graduated Cum Laude

Western Technical College La Crosse, WI

Coursework in Marketing and Fashion Merchandising

2000-2002

Vocational Diploma- Health Unit Coordinator

1989-1990

Experience

Consumer Advocate - AMHI of Southeast Minnesota

Rochester, MN May 2023-April 2025

Served as a consumer advocate to ensure my county receives a fair share of state block funding.

Developed a deep understanding of funding issues and processes to ensure community needs are met.

Conducted icebreakers to begin a team collaborative process.

Attended a variety of professional presentations to gain a deeper understanding of issues and solutions utilizing a collaborative approach of non-profit organizations.

Networked with professionals through monthly meetings from a variety of nonprofit organizations.

Advocate for equal access and increased services, as necessary, to create balanced services in rural areas.

Retail Associate-Quillin’s September 2019-May 2023

Caledonia, MN

Respond promptly to customer inquiries

Assist customers with product selections, ensuring they have accurate and helpful information regarding availability, needs, and purchase criteria.

Process returns, exchanges, and refunds in a professional and timely manner, adhering to company policies.

Troubleshoot and resolve customer complaints, providing solutions and alternatives when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Collaborate with other departments to ensure the smooth resolution of customer issues.

Provide feedback to management regarding recurring customer issues or potential improvements to product offerings and services.

Uphold both brands’ values, ensuring consistency in tone and messaging across all customer touchpoints.

Stay informed about promotions, new product launches, and company policies in order to assist customers effectively.

Meet or exceed monthly customer service metrics, including response time and customer satisfaction ratings.

Skills

CRM, Call Center, Customer Service, Problem Solving, Complaint Resolution, Phone Support, Email Support, Chat Support, Data Entry, Product Knowledge

Volunteerism

Habitat for Humanity, La Crosse, WI The Hope Store American Red Cross Salvation Army St. Francis Community Programs, Inc-Victim/Offender Reconciliation Programs St. Francis Medical Center Gundersen/Lutheran Hospital

Related Experience

APAC Inc. (Call Center) and Hanover Direct, Inc. (Call Center) _2 years La Crosse Tribune_1 year(On-site Telemarketing Gundersen Medical Foundation_1 year (On-site Telemarketing)

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