Office Manager Account
Resume:
LINDSEY KEYES
****************@*****.***
OBJECTIVE
To find a position that will allow me to use my personal knowledge and background that I have gained through earning my bachelor’s degree and skills in the job industries.
SKILLS
I am very dependable, and punctual. I have a variety of insurance skills as well, and some agency management system experience. I am a fast learner, pick things up well, and am determined and not afraid to ask questions.
EXPERIENCE
Fetch Petch Insurance Company
March 2025 – Present
Sales – Sold pet insurance to customers who adopted pet’s at local humane societies.
Quoted customers at home as well for their pets to be insured.
State of Nevada
December 2024 – January 2025
Assisted with Medicaid and Medicare applications
Assisted with setting up billing for these applications
Assisted with pre-determined authorization packets and getting them off to the doctor within the time frames required.
Adhered to government/HIPPA regulations.
Laid off due to Medicaid funding cuts.
Capital Insurance Group
January 2023- December 2024
Assisted Underwriters by reviewing their renewals and making necessary changes when needed
Quoted new business owners’ policies
Other duties as assigned
Member of the Employee Experience Committee.
Action Embroidery and Design
November 2022- January 2023
Assisted the owner and office manager with various tasks in the warehouse, including inventory, boxing merchandise for shipment and front office duties.
Flanigan-Leavitt Insurance Agency
September 2022-November 2022
Customer Account Manager
Processed accounts for underwriters and reached out to clients when we needed documents and other items to complete their policy. Processed renewals within the timeframe expected.
Other duties as assigned
Talage
February 2020-September 2022
CUSTOMER SUCCESS MANAGER
PROCESSED NEW BUSINESS APPLICATIONS COMING THROUGH OUR API RATER. WOULD FOLLOW UP WITH CLIENTS TO VERIFY INFORMATION WAS CORRECT. SENT OUT ENDORSEMENTS, CANCELLATION NOTICES, POLICIES, AND AUDITS.
Systems Used – Wheelhouse (Own platform), QQ Catalyst, Nexsure
RIC Insurance Agency
Renewal Underwriter
11/2015-February 2020
Processed State Fund Renewals for our department. Worked in Customer service processing requests that would come in in a timely fashion. Other duties as assigned.
EDUCATION
Grand Canyon University
Phoenix, AZ
October 2021-March 2025
Bachelor of Business Management
Career College of Northern Nevada
Reno, NV
2003-2005
Associate’s degree Information Technology
Reno High School
Reno, NV
1996-1999
General High School diploma
VOLUNTEER EXPERIENCE OR LEADERSHIP
I was on the social committee at RIC, Talage, and currently on CIG’s committee.
Professional References:
1.Laura Tutty – 951-***-****
2.Stephanie Stern – 775-***-****
3.Christen Ferris -530-***-****
Personal:
1.Katie O’Bryan 775-***-****
2.Monica Mendoza - 916-***-****
3.Justin Sloan – 650-***-****
Contact this candidate