Human Resources Helpdesk Support
Resume:
Lomita, CA *****
Phone 213-***-****
********@*****.***
Ricky Park
Objective
Position in Helpdesk Support which offers career growth.
Profile
Over Twenty years of experience in the telecommunications field; maintained the network and software for all end users.
Dedication to meeting deadlines.
Expert trouble-shooter and problem solver.
Communicate equally well with technical and executive staff.
Honest, respectful, straightforward, and trusted by clients.
Professional Experience
March 2020 – Present S2N Construction – Newbury Park
IT Consulting
Onboarding and deployment of new employees.
Provided end user support for hardware and application needs.
Active Directory and Microsoft 365 account administration.
Building, configuring, and modifying workstations and servers.
April 2017- March 2020 Ambulnz – Boyle Heights
National IT Manager
Directly reported to the CEO, CFO, CIO, and investors with white gloves on all support issues.
Responsible for locations across multiple states. (Working with ISPs and providing desktop support.)
Maintained Phone system and call tree.
On board all employees provided necessary credentials in accordance with HIPAA policies.
Reconciled, maintained, and tracked all equipment issued to field employees.
Used MDM software to remotely administer field devices providing updates and monitoring field assets.
Maintained onsite security and access using ADT systems for multiple locations.
May 2016 –March 2017 MAS Construction Group – Santa Monica, CA
IT Consulting
Administration of Windows Server 2012. (Group Policy Objects, Organization units, Users, and Domains)
Administration and installation of Sage 300 construction account management software and components.
Design and implementation of the local LAN and phones.
Administration of Dell TZ firewall and SSL VPN Users.
January 2015 – May 2016 Telepacific Communications – Los Angeles, CA
Premier Technical Support
Provided support/trouble shooting of T1, DS3, EoC, Coax cable, Fiber, and fixed wireless circuits. (ATT, Frontier, Level3, and other major carriers.)
Supported SIP, PRI, CAS, and HPBX voice products.
Coordinated the maintenance and preventive support of circuits using NPM (Network Performance Monitor) tools like Solarwinds.
Remotely supported/administered Adtran, Cisco, and Juniper devices.
Supported MPLS and backup failover services for multistate and national organizations.
January 2014 – December 2014 Tierzero - Los Angeles, CA
Account Executive
Created new partnerships with IT consultants and phone vendors to create new opportunities.
I specialized in facilitating short notice orders and hard to deliver orders using technical background.
Built honest trusting relationships with clients. Always fully explain important details to the customer’s satisfaction.
October 2013 – January 2014 Telepacific Communications – Los Angeles, CA
Project Engineer
Coordinate and engineered phone/data systems throughout project phases.
Responsible for scheduling and confirming all technical dispatches involved in the project.
Initiate and maintain excellent communications with customers and vendors to review and verify order package.
February 2011 – October 2013 Tierzero - Los Angeles, CA
Lead NOC/COLO Engineer
Created/configured/troubleshoot Broadsoft accounts. (Hosted PBX, Hosted Trunk, and Hosted Fax)
Remotely access customer equipment to make configuration modifications (Nat, Access List, VPN and MAC reservations) and to analyze router performance.
Responsible for inventory, configuration, and quality control of customer premise equipment. (Cisco Routers/Switches, Polycom Phones, Adtran Routers, and Audio Codes Routers)
October 2010 – January 2011 Woodcraft Rangers - Los Angeles, CA
MIS Manager/Data Analysis
Worked with off-site developers implementing changes/improvements and troubleshooting coding/web-based issues.
Managed and trained a team to validate data collected from paper format. Performing minor auditing of data before the information was uploaded into SQL database.
October 2002- Feb 2009 Pacific Centrex Services - North Hollywood, CA
Tech Support/Revenue Assurance
Data Analysis
Increased accuracy of SQL databases by performing audits to meet changing information needs. Audited database for customer information, billing errors, and all irregularities.
In charge of maintaining and analyzing data from automated web systems (VBA and .NET applications)
Technical Support
Administration, trouble shooting and maintenance of SQL, Email, Domain, Backup and Web servers on Dell hardware at all levels.
Education
B.S., Telecommunications Management, 2002- DeVry University, West Hills, CA
B.A., Biology, 1999 – California State University, Northridge
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