Quality Assurance Six Sigma
Resume:
JULIE GAUL
CLINICAL MANAGEMENT AND QUALITY ASSURANCE
CONTACT
******@***.***
Wayne, PA 19087
SKILLS
Quality Management and Compliance
Health System Project Management
Lean Six Sigma Methodologies
Process Optimization and Efficiency
Team Leadership and Supervision
Telephonic Care and Case Management
Patient Services and Documentation
Quality improvements
EDUCATION
Lean Six Sigma
Villanova University
Bachelor of Science in Nursing
Loyola University of Chicago
Active RN License
PROFESSIONAL SUMMARY
Experienced healthcare leader committed to improving quality care through collaboration and a strong understanding of clinical operations
Proven success in managing large remote teams
Expertise in Lean Six Sigma methodologies and streamlining operations
Ready to leverage skills in quality management and compliance to support and enhance the clinical team
EXPERIENCE
June 2014 – May 2025
Clinical Quality Consultant
Optum Health
Created/presented detailed reports for leadership team on quality issues, documenting findings along with recommended solutions.
Analyzed customer complaints and feedback to improve processes and products creating KPI’s and Quality Improvement Projects for adult health population.
Ensured compliance with safety regulations by working closely with legal and data governance teams.
Supervisor OB Homecare Case Manager
Optum Health
Led a team of 24+ nurses, providing guidance, coaching, and support to foster a culture of continuous improvement.
Spearheaded performance improvement initiatives, leveraging Lean Six Sigma principles to optimize processes and drive operational efficiency leading to improved patient experience.
Collaborated with cross-functional teams to identify opportunities for improvement and implement data-driven solutions for complex obstetric patients.
Developed and implemented onboarding and orientation policies to ensure smooth integration of new hires.
Case Manager
Optum Health (Formerly Alere)
Demonstrated success in building relationships with clients and providing emotional support for obstetric population.
Monitored and evaluated case management services to ensure quality and effectiveness.
Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
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