Customer Service Strategic Planning

Robert Vanbuskirk

***** **** *** *** ***, Denver, Colorado, 80249

720-***-**** ****************@*****.*** / *****@********************.***

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with extensive experience in leadership, operations management, and team development. Proven track record of enhancing operational efficiency and driving organizational success through strategic planning and execution.

LEADERSHIP EXPERIENCE

Lost Lake Scout Reservation

Shotgun Director (2004 – 2009)

• Managed daily operations of shotgun and rifle ranges, including employee scheduling, task list creation, and customer service.

• Supervised a team of 10 employees, fostering a collaborative and efficient work environment.

• Increased participant capacity from 8 to over 30 per session over five years through strategic planning and execution.

• Expanded range facilities, staff, and equipment while effectively managing the procurement of supplies.

COPE Director (2010 – 2013)

• Oversaw low and high COPE (Challenging Outdoor Personal Experience) ropes course, climbing tower, and bouldering wall, ensuring a safe and engaging experience for participants.

• Ensured effective staff management and course utilization based on class sizes, optimizing resources for maximum impact.

• Maintained course equipment and ensured safety compliance through meticulous record-keeping and regular inspections.

PROFESSIONAL EXPERIENCE

Priority Wire & Cable – Warehouse Manager (2021-2025)

· Managing 80 or more employees

· Shipping and Receiving Operations

· Quality Control and Cycle Counts

· Implementation of Safety Procedures

· Equipment Maintenance and Supply Purchasing

· Physical Requirements: Ability to lift up to 80 lbs., stand, walk, push, pull, squat, bend, and reach during shifts

· Proficient in operating sit-down forklifts, dollies, and other equipment for product movement

· Detail-oriented with strong multitasking abilities and a focus on efficiency

· Adaptable to fast-paced environments and willing to work overtime as needed

Amazon Transportation Associate (2012 – 2021)

• Experienced in receiving, auditing, supporting, unloading, packing, and dock operations, with a focus on enhancing efficiency and accuracy throughout all processes.

Uber / Lyft / Amazon Flex (2015-2017)

• Provided reliable transportation services with a focus on customer satisfaction.

• Managed bookkeeping and accounting for business transactions, ensuring financial accuracy.

Sutherland Global Systems (2012-2014)

• Work at Home Ambassador. Taught, supervised, and provided feedback to up to a class of 30 trainees a session.

• ICU room support. Handled supervisor calls, escalation cases, and general support, assisting up to 60 staffers daily.

• Team Coach. Responsibilities included daily supervision of a team of up to 25, tracking calls, coaching sessions, and daily manager meetings.

• Monitored daily metrics of associates, including call volume and customer feedback.

• Conducted quality assurance through live and recorded call evaluations.

United States Army National Guard (2007-2011)

• Vertical engineer specializing in carpentry and masonry, contributing to critical infrastructure projects.

• Completed Basic Training at Fort Sill and AIT at Gulfport Naval Training Base, demonstrating commitment and discipline.

• Responsible for the construction and maintenance of facilities, ensuring operational readiness.

Domino’s Pizza General Manager (1999 - 2001)

• Created weekly employee schedules for up to 30 staff members, optimizing labor efficiency.

• Managed operations and oversaw three store managers, driving performance and customer satisfaction.

• Conducted inventory management and financial balancing, ensuring profitability and resource allocation.

AWARDS

• Distinguished Service Key, awarded by Alpha Phi Omega Co-Ed service fraternity for outstanding contributions.

• E. Urner Goodman Founders Award, recognized by the Order of the Arrow for exemplary service.

• Vigil Honor, awarded for exceptional dedication and service within the Order of the Arrow, reflecting commitment to community and leadership.

EDUCATION

Central Michigan University, Mount Pleasant, MI - Bachelor’s Degree in Social Studies/History

University of Phoenix - General Education/Secondary Education

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