Technical Support Portfolio Manager

Jason Elijah

Brookston, IN ***** 219-***-****

*****@***********.*** www.linkedin.com/in/jasonelijah

Field Technology Portfolio Manager

Leadership People Development Pursue Innovation

A top-performing and goal-driven leader, with proven success implementing innovative state-of-the-art solutions on time and under budget. Expert at utilizing technology to increase profits, raise productivity, improve efficiency, and enhance corporation’s competitive edge.

Areas of Expertise

IT Infrastructure

Teaching & Training

Regulatory Compliance

Technology Strategy

Contract Management

IT Audit

Crisis Management

Technical Support

Budgeting

Technical Skills

Platforms:

Microsoft Active Directory, WSUS, SCCM, Windows Servers, Exchange Server, Windows OS; BlackBerry Enterprise Server, VMware ESX, VDI, Linux, Azure Cloud, Service Now

Hardware:

EMC Blade Servers, SANS, Cisco Switch / Router Management, Networking Topologies

Databases:

MS SQL, ORACLE

Applications:

MS Dynamics GP, NAV, AX, MS FRX, SAP, Made to Manage Enterprise Solutions, Novell Netware, Novell GroupWise, MS Office Suite, O365, Backup Exec, Veeam, Office 365.

Professional Experience

Radian research Inc., Lafayette, Indiana Aug. 2024 – Present

IT Administrator

Providing Network and System Engineering services for a small electronics manufacturing company. Producing utility meter testing equipment and is a recognized world leader of Energy Reference Standards, Energy Meter Testing Systems, Current Transformer Testers, Meter Test Boards, DC to AC Transfer Standards, and Automated Laboratory Energy Reference Systems. Supporting 150 users. Tracked department budget to align with corporate goals of a 10% reduction.

Oversee Network Monitoring of switch environment.

Oversee new PC deployment

New user account creation in Active Directory Azure environment

Managed Virtual Servers (VMware Version 8.0)

Administration of Trend Micro Apex one Security Software

Administration of Microsoft Office 365 environment

Provide Desktop support as needed

Provide Server support/Maintenance

Administration of Spiceworks ticketing systems

Administration of Veeam Backup of all virtual servers

Ivy Tech Community College, Lafayette, Indiana Aug 2014 - Present

Adjunct Professor

Provided students with real world knowledge through various teaching methods.

Taught various technical certification courses to individuals ranging from high school graduates to adult learners.

Mentored students in courses of study.

Achieved consistent placement of students in the top 10% national for A+ certification scores.

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Dana Incorporated, Lafayette, Indiana June 2022 - Oct 2023

IT Manager Off-Highway Americas

Managed a team of 7 individuals, including desktop field support, network engineers, software developers, programmers, and contractors with their daily tasks, set goals and determined projects. Provided and tracked department budgetary numbers for 4 plant locations to align with corporate goals. Help supported 40K employees in 33 countries. Annual budget in excess of $1.5-2.0M (w/ 50% reduction goal over 3 years).

Oversaw data migration from legacy ERP system on an AS/400 to SAP.

Worked on Global Corporate teams with colleagues from Italy, Germany, Belgium, India, Canada, UK, Brazil, China, migrating successfully to SAP after previous attempts had failed.

Maintained SOX and GDRP compliance

Developed Disaster Recovery procedures.

Oversaw installation of new SAN environment.

Oversaw department budget planning for 4 Plant locations in the US.

Implemented Power BI environment.

Worked with outside Vendors to source equipment, software and other IT related needs.

Purdue University, West Lafayette, Indiana April 2015 - May 2022

Systems Engineer

Provided Server application support for Purdue’s Energy, Utilities and Management group and Purdue’s main campus of 40K plus students, staff, employees.

Planned and migrated reporting software to a new virtual environment.

Hired from a 6-month contract to university employee status.

Upgraded and supported software and servers:

oInstep eDNA, Prism, and EBS.

oALC Web control.

oUpgraded and supported Siemens Desigo environment.

Bio Analytical Systems Inc., West Lafayette, Indiana May 2014 – April 2015

IT Manager

Directed Windows Active Directory server environment consisting of Windows Server 2003 and 2008 server editions, with multiple Domain Controllers. Maintained VMware ESX 5 server environment and Microsoft Dynamics AX environment. Managed a team of 3 individuals - IT Specialists, Network / Systems Engineers and 150 Employees in 2 locations in Indiana. Tracked department budget of $250K to align with corporate goals.

Spearheaded migration to Exchange 2010 from Exchange 2003.

Planned migration to Windows 7, and Windows Server 2008 Domain.

Planned datacenter relocation.

Worked with outside Vendors to source equipment, software and other IT related needs

Maintained SOX, FDA compliance

Indiana Packer’s Corporation, Delphi, Indiana Dec 2011 – May 2014

SQL / Infrastructure Manager

Provided IT infrastructure leadership and support for 250 employees with 4 direct reports - Desktop support, Network engineer, Systems Engineer, Intern. Maintained Microsoft Server environment with multiple domain controllers.

Planned, and upgraded the Windows Active Directory environment.

Migrated data backup from LTO Tape Library to redundant Data Domain appliances, increasing both reliability and recovery rate.

Developed Disaster Recovery procedures.

Saved $160K by planning and implementing Exchange migration.

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Planned, implemented a Windows 7 deployment.

Planned and installed Cisco Blade Systems, Core Enterprise Switch.

Implemented various network security improvements.

Worked with outside Vendors to source equipment, software and other IT related needs

Maintained USDA food compliance.

Education

Post-Graduate Certificate - Cybersecurity, Purdue University Global, West Lafayette, IN

Master of Business Administration (MBA – Minor – IT Management), Western Governors University, Indianapolis, IN

Bachelor of Arts (BA), Information Technology, American Inter-Continental University, Hoffman Estates, IL

Certifications

Scrum Master Certified

CompTIA A+ Certified

ITIL Foundations V.3

Microsoft Certified Professional (expired)

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