Warehouse Associate Customer Service
Resume:
RAYANNA ROBINSON
Houston, TX *****
******************@*****.***
Summary
Resourceful Warehouse Associate with hands-on experience in dock operations, material handling and documentation. Proficient in schedule and inventory maintenance, loss prevention and heavy equipment operation. Accustomed to working flex schedules, weekends and holidays.
Skills
Product verification
Warehouse operations
Freight labeling
Shipping and receiving
Pallet Jack
Materials Handling
Logistics
Packaging
Security
Forklift
Warehouse management
Freight
Customer service
Driving
Distribution center
Order fulfillment
Reach truck
Supervising
Production planning
Microsoft Excel
SAP
Analysis skills
Transportation
management systems
Warehouse management
system
Microsoft Access
Work Experience
Shift Leader
NPSG Global-Shreveport, LA April 2024 to Present
• Managed a group of 50 workers
• Helped over the phone customer with ordering and suggested best fit
• Dispatched and Maintained truck loads
• Inventory control, weekly cycle counts, managed overages and shortages
• Answered billing questions from customers
• Made changes and updates to customer accounts in SAP
• Reviewed and kept track of bill of ladings
• Shipping and receiving
• Responsible for purchasing direct and indirect supplies
• Worked in an office and warehouse maintaining accounts receivable and payable
• Worked data entry and maintained SAP
• Prepared and maintained invoices
• Organized shipping, receiving and outbound paperwork
• Created end-of-day reports
Warehouse Associate
Amazon-Houston, TX September 2021 to January 2024
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets.
• Used pallet jacks to move items to and from warehouse locations.
• Received deliveries, scanned packages, and updated orders in internal database. Shipping and Receiving Clerk
Harrison Hydrogen-Houston Dates june2020 to april2021
• Receiving Shipments: Inspecting incoming shipments for accuracy and damage, verifying that the contents match the purchase orders, and documenting any discrepancies.
• Shipping Orders: Preparing outgoing shipments by packaging products, labeling them correctly, and ensuring they are ready for transport.
• Inventory Management: Maintaining accurate records of inventory levels, updating databases, and conducting regular stock counts to ensure proper inventory control.
• Documentation: Completing necessary paperwork for shipping and receiving, including bills of lading, packing slips, and customs documentation when applicable.
• Coordination: Communicating with suppliers, carriers, and internal departments to coordinate the logistics of shipping and receiving processes.
• Equipment Operation: Operating material handling equipment such as forklifts and pallet jacks to move goods safely within the warehouse. Warehouse Lead
Csat-Houston, TX Update Dates: April 2020 to April 2021
• Proficient in AR and AP
• Maintained end-of-day reports
• Contacted local and out of state vendors to receive and ship out orders
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Used pallet jacks to move items to and from warehouse locations.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Received deliveries, scanned packages and updated orders in internal database.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Reviewed inventory sheet against shipments received and alerted management of discrepancies.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Correctional Officer
Texas Department of Criminal Justice-Marlin, TX April 2016 to April 2019
• Inspected cells and conducted random searches of common areas.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts. Received property from incoming inmates, provided receipts and inspected items for contraband. Automated Logistical Specialist
United States Army-Fort Cavazos, TX September 2012 to August 2018
• Processed shipments, prepared orders, and received inventory.
• Utilized Excel to create end-of-day, quarterly, and annual reports
• Purchased, ordered shipments, and ordered delivery management with Sams1E
• Worked in the office and warehouse to guarantee shipment accuracy.
• Processed incoming and outgoing shipments based on warehouse needs.
• Received shipments and stored goods in warehouse
• Coordinated transfers of materials between several warehouses
• Safely used warehouse equipment, including forklift. Education
High School Diploma
C E Ellison High School - Killeen, TX June 2009
Certifications and Licenses
• Driver's License
• CPR Certification
• First Aid Certification
• Pallet Jack Certification
• Forklift certified
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